Complaints Administrator

Recruit Clever Ltd

London

We are seeking a dedicated and professional Customer Services Advisor – Complaints and Information Governance Officer (PO1) to join our passionate team.

In this multifaceted role, you will be responsible for managing and resolving customer complaints effectively while overseeing information governance issues to ensure compliance with data protection regulations.

The ideal candidate will have strong interpersonal and communication skills, coupled with a keen understanding of governance frameworks and complaint resolution protocols.

You will play a crucial role in enhancing customer satisfaction by addressing concerns promptly and transparently, thereby fostering a positive environment for both customers and colleagues.

Your ability to analyze issues, investigate claims, and communicate findings will be essential to this position.

You will also be tasked with ensuring all complaints are recorded accurately and managed throughout the process, always upholding the highest standards of service delivery. As part of your duties,

you will engage with various departments to ensure that the procedures are aligned with organizational policies and legislative requirements.

Join us in making a difference by advocating for our customers\’ needs and maintaining the integrity of our information governance systems, ensuring that they are managed in alignment with policy and regulatory standards.

Complaints Administrator Complaints Administrator Complaints Administrator Complaints Administrator

Posted 2025-10-11

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