Operations Associate (Partnerships)

Want to be part of a UK hub, in a global business that is scaling rapidly, evolving fast and radically changing the decades-old delivery universe? If so, read on, as we’re looking for a Operations Associate   to join our Network   team!

Our mission? To switch up the status quo and become the UK’s leading out-of-home business. With a fast-growing network of thousands of smart lockers, hundreds of leading retail partners and the launch of our transformative Send service, we’re bringing freedom to anyone with a parcel.

At InPost UK, we’re building an unparalleled group of talent that’s committed to help us power our mission to reshape the way parcels move, and redefine eCommerce logistics. Our team is packed full of top-notch experts in e-commerce, technology, scale-up growth, sustainability, logistics and supply chain. We’re a passionate bunch with high ambition – we collaborate, innovate, support each other, and leave egos at the door.

As an Operations Associate, you will be the first line of contact for all InPost locker and shop landlords. You will manage our relationship with our partners, working through any complaints or escalations they might have, as well as any operational issues that are resulting in customer complaints.

What you’ll be doing:

• Manage your own caseload of landlord enquiries and complaints that have been assigned to you by your manager.
• Assist account managers by providing support on multi-site chain accounts.
• Handle queries and complaints from landlords over the phone and ensure our partners receive excellent customer service.
• Collaborate with the Network Health team to help resolve technical issues at lockers by being the point of contact for landlords.
• Liaise with logistics to resolve access issues and refusals at InPost locations.

What we need from you:

• Personable and positive attitude
• Ability to pick up new processes quickly
• Excellent communication and call handling skills
• Great attention to detail
• Contact Centre experience is preferred but not essential
• Zendesk and Pipedrive experience is preferred but not essential

We love to reward our people for the great work they do:

🌞 Enhanced Annual Leave – 26 Days Plus the Option to Buy Additional Days per year
More time for you to relax, explore, and enjoy life.

🌟 Vitality Health Care
Stay healthy and happy with our top-notch health coverage.

🌍 Work from Anywhere – 4 Weeks per year
Embrace the freedom to work remotely abroad for up to 4 weeks per year, allowing you to explore new horizons while staying connected.

👶 Enhanced Parental Leave
We support you during those precious family moments.

🚊 Rail Loan                                                                                                                                                Commute with ease! Purchase an annual season ticket, expense it through our InPost expenses procedure, and enjoy a more affordable interest free repayment over the year.

🌳 Volunteering Days
Take a paid day to make a difference in your community

🏡 Hybrid Working (Role suitability dependent)
We innovate, collaborate and optimise by coming together 3 days per week in the office

🐶 Bring Your Dog to Work Day (Every Friday)
Make every Friday pawsitively amazing!

The InPost process:

We pride ourselves on our candidate experience. We want to make this as straightforward as possible, for you and for us! We will try our best to get back to you within a few days to let you know if we’d like to take you to the first stage. This normally involves a 20 minute chat with our Talent Team. If we both feel the connection, you’ll then go through another one or two stages, depending on the level of the role.

At InPost, we love uniqueness. Our strength is our people. 

We strive to create an open, equal, inclusive environment in which everyone has the opportunity to flourish and be themselves.