Contract Coordinator

Contract coordinator

Xyla, part of Acacium Group

Remote working with occasional visits to our Stoke on Trent office

Monday- Friday Shift patterns: 08:00-16:00, 08:30-16:30, 09:00-17:00

Permanent, full time

Salary, £24,960 plus excellent benefits

Unlock your potential:

Xyla , part of the Acacium Group , is a leading provider of integrated healthcare solutions, dedicated to improving lives and easing the pressure on the UK healthcare system. Our services are designed to help individuals avoid unnecessary hospital stays or support them in transitioning safely through the system, offering specialist care in their homes or communities whenever it's needed most.

As a Contract Coordinator , you’ll play a vital role within our wider division by managing and scheduling assessments for service users. This involves close coordination with a range of stakeholders, including internal teams and external professionals across our mental health and neurodiversity service lines.

This is a dynamic and fast-paced position, where your focus will be on meeting key operational performance indicators in line with our service agreements. Your ability to stay organised, communicate effectively, and manage multiple priorities will be essential to delivering high-quality support and ensuring a seamless experience for those we serve.

Our mental health support team provides a wide range of mental health services to support the NHS and local authorities across the UK. Our goal is to make sure everyone gets the help they need quickly and easily. We provide people with adult digital mental health support, children and young people digital mental health support, group mental health support and mental health assessments.

Every day you will…

• Coordinate reviews and/or assessments, as well as multi-disciplinary team meetings to set KPIs and ensure efficient and effective project delivery.
• Act as a central point of contact for the department, liaising with our clinical teams, ICBs, educational settings, as well as service users and their families.
• Share updates and acting as the link between services and service users.
• Establish and maintain relationships with a range of stakeholders.
• Identify ways to improve processes and service delivery.

What’s in it for you?

In return for your hard work, we offer an exciting place to work, with a wide range of benefits, rewards, and opportunities to grow your career, including:

• Opportunities to enhance your experience and skillset by moving across the global organisation

• Remote working style

• Workplace pension scheme

• Gym Flex – discounted gym memberships UK wide

• Discounted Tastecard membership

• Reward Portal, offering discounts on shops, restaurants and bars

• Cycle to Work scheme

• Health Assessments and Dental Insurance

• Life Assurance and Critical Illness Cover

Join us and make a difference!

If you want to join a global, marketing-leading organisation who are committed to the human side of business, then look no further. Acacium Group is a global healthcare solutions partner offering staffing, managed services and innovative delivery models to health and social care systems and the life sciences industry. We are a business with scale, leading digital capabilities and a strong financial profile, with a vision to be the leading global healthcare solutions partner.

We are powered by the best people and have an unrivalled and diverse range of capabilities, all while incorporating our company values into everything we do - Putting People First, Always by your Side, Driven by Excellence.

Join us and play a key part of shaping the future of society and improving people’s lives!

To thrive in this role, you must have…

• Experience working in a contact centre or customer service environment.
• Proven experience working towards KPIs/targets.
• Excellent communication skills.
• Good IT and system skills.
• Proven ability to effectively manage challenging situations.

Our Inclusion Commitment:

We are passionately committed to being a truly inclusive and diverse company- it is at the heart of our core value of Putting People First. We continue to enhance our culture of inclusion and diversity across all of our roles and actively encourage applications from all backgrounds and communities.