Programme Delivery Manager

The opportunity

As Programme Delivery Manager at Shieldpay, you will play a pivotal role in shaping and executing our business strategy through outcome-driven programmes that drive operational excellence and cross-functional alignment. Reporting into the CEO, you will work closely with leadership across the business to embed delivery excellence, resolve interdependencies, and champion data-led transformation.

This is a strategic and connective role, ideal for someone who thrives in translating vision into action, unblocking delivery, and driving continuous improvement across both project and BAU environments.

What you’ll be doing

• Partner with senior leadership to shape and translate business strategy into outcome-driven programmes (Key Initiatives).
• Lead strategic planning and review cycles, ensuring initiatives are aligned with business priorities and underpinned by clear KPIs.
• Develop and maintain business performance dashboards to track progress and inform decision-making.
• Coordinate and lead high-priority programmes, stepping in as programme owner where pace or ownership is critical.
• Resolve interdependencies across leadership teams, ensuring delivery is unblocked and accountability remains aligned.
• Build and embed a Delivery Excellence capability that extends beyond projects into BAU operations.
• Drive improvements in operational execution, predictability, quality, and delivery maturity.
• Establish and scale standards, frameworks, and continuous improvement practices across the business.
• Grow and lead a high-performing team focused on delivery excellence.
• Champion the organisation’s data strategy and support the integration of AI and automation into business operations.
• Identify opportunities to leverage data and AI to streamline workflows, enhance decision-making, and deliver value to internal teams and customers.

What we're looking for in you

• Experience translating business strategy into actionable programmes with measurable outcomes.
• Skilled in coordinating cross-functional initiatives and resolving interdependencies across teams.
• Proficient in developing dashboards and reporting tools to track KPIs and inform strategic decisions.
• Familiarity with delivery frameworks and methodologies such as Agile, Lean, or OKRs.
• Proven ability to support and lead change initiatives across both project and BAU environments.
• Strong stakeholder management and communication skills, with a collaborative working style.
• Comfortable stepping into ownership roles to drive pace and unblock delivery when needed.
• Understanding of how data, AI, and automation can enhance operational efficiency and decision-making.
• Experience using tools such as Asana, Jira, Miro, Power BI, Excel, or similar platforms.
• Passionate about continuous improvement and embedding delivery excellence across the organisation.
• Curious, proactive, and solutions-oriented mindset with a strong sense of accountability.

Our Promise: Shieldpay is an equal opportunities employer. For Shieldpay building a fair and transparent workforce begins with the recruitment process that does not discriminate on the grounds of gender, sexual orientation, pregnancy or maternity, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age. We offer flexible working options, such as flexible hours and hybrid work, to support our employees' work-life balance