Credit Controller (1 year Maternity Cover)

About Us

The Company: Dotdigital is a thriving global community of passionate, dedicated professionals, committed to the collective success of the organization and its clients. Our core principles of innovation, teamwork, and client-focused solutions drive us to approach challenges with a growth mindset and take ownership of our work. At Dotdigital, collaboration and curiosity pave the way for meaningful connections and learning opportunities with diverse peers. Our work environment encourages knowledge sharing, fosters exploration, and cherishes creative ideas. Combined, these guide us towards a shared vision in which brands around the world exceed customer expectations through the adoption of responsible marketing practices.

The Product: Dotdigital is an all-in-one customer experience and data platform (CXDP) that empowers marketing teams to exceed customer expectations with highly personalized cross-channel journeys. With Dotdigital, marketers can seamlessly unify, enrich, and segment customer data. Breaking down data silos, Dotdigital streamlines decision-making and paves the way for marketing creativity that delivers customer engagement at scale. With powerful AI capabilities, Dotdigital makes it easy to automate deeply personalized experiences across web, email, SMS, WhatsApp, chat, push, social, ads, and more.

About the Role

This role is a 1 year Maternity Cover FTC.

We are seeking a proactive and detail-oriented Credit Controller to join our finance team in London. The role is responsible for managing outstanding receivables, minimising credit risk, and ensuring timely collection of payments to support the organisation’s cash flow position.

• Manage and maintain the sales ledger, ensuring accuracy and up-to-date records

• Proactively chase overdue invoices via phone, email, and written communication

• Build and maintain strong relationships with customers to ensure prompt payment

• Resolve billing queries and disputes efficiently in collaboration with internal teams

• Reconcile customer accounts and investigate discrepancies

• Update credit check records of your clients

• Escalate problematic accounts and recommend appropriate action

• Discuss your accounts at weekly meetings

About You

• Proven background in credit control / accounts receivable / collections

• Chasing overdue invoices (phone & email)

• Allocating cash

• Reconciling customer accounts

• Experience with running Credit checks (e.g. Creditsafe)

• Direct interaction with external customers (from SMEs to large corporates)

• Sales teams (to resolve disputes)

• Experience handling difficult conversations professionally

• Working cross-functionally to prevent repeat issues

• Knowledge of Aged debt reports

• Excel knowledge -Intermediate level (VLOOKUP/Pivot tables etc)

Interview Process

• 15min Screening Call with Team Talent

• 1st stage - 60 minute - Zoom Call - Credit Control Manager & Senior Credit Risk Analyst

• Final Stage - 60 minute - In Person - Credit Control Manager

Some of Our Global Benefits

• Parental leave

• Medical benefits

• Paid sick leave

• Dotdigital day

• Share reward

• Wellbeing reward

• Wellbeing Days

• Loyalty reward

DEI commitment

As an equal opportunities employer we are committed to equality in all its practices with regard to race, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, or sexual orientation. If you have any additional requirements or adjustments to assist an application then please don't hesitate to contact us and advise us how we can best support you.

Legal statement

No agencies/recruiters please. We are only accepting applications directly from the applicants. If you are a recruiter, please refrain from reaching out to our staff about this position. Anything contrary will be treated as unsolicited approach under the applicable data protection law.