Onboarding Team Lead (B2B Accounts)

Overview

At Bridebook, we're digitising the wedding industry! Join us in transforming the wedding planning experience for engaged couples around the world.

We're on a mission to digitise the global wedding industry and make wedding planning joyful for every couple. We're proud to be the UK's wedding planning app - and the first and only platform of its kind to go global. With 90% of the world's population expected to marry in their lifetime, weddings are a $500B+ industry - bigger than global taxi and food delivery markets combined. The platform empowers couples to plan effortlessly with budgeting tools, checklists, supplier directories, and inspiration at their fingertips. We're expanding into destination weddings, making this the perfect time to join our ambitious team.

What will I be doing? You will be leading, mentoring and coaching the thriving Onboarding Account Management team. You'll ensure a seamless and supportive customer journey for new SaaS venue partners, optimising their initial experience, and preparing them for long-term success by driving the team harmoniously. You will lead the in-house training and enablement of our commercial team. This is a high impact role!

Specific responsibilities will include:

Responsibilities

• Lead and coach a team of Onboarding Account Executives to successfully onboard and support new SaaS venue partners during their first three months.

• Monitor team performance and key performance indicators (KPIs) to ensure goals are met and processes are followed.

• Resolve escalated client issues to promote client success, retention, and long-term relationships.

• Own the early-stage customer journey and lifecycle of our venues and supplier partners.

• Establish client onboarding processes and goals to optimise new venue partners' profiles on the content management system (CMS), allowing them to be more successful against their goals.

• Ensure that new partners are set up and optimised to be successfully transitioned to the Growth Account Management team after their first three months.

• Lead the delivery of the in-house commercial training strategy for the wider sales and account management teams.

• Ensure that the training strategy is fit for purpose and meets the development needs of the commercial team, the wider business strategy, and provides great service for suppliers.

• Ensure the wider commercial team has great overall awareness of our service features and customer usage.

Qualifications

• Proven experience (5+ years) managing accounts in onboarding, account management or customer success.

• Strong leadership skills, with experience delivering account management strategies within SaaS organisations.

• Experience mentoring or coaching junior account team members.

• Demonstrable success in driving revenue growth and developing long-term partnerships.

• A deep understanding of sales and success processes, methodologies, and best practices to develop strategies that enhance sales productivity and performance.

• Experience in designing, developing, and delivering comprehensive training and onboarding programs for sales teams, including creating training materials, manuals, and presentations.

• Proven ability to work closely with commercial leadership, marketing, and product teams to ensure alignment and provide the commercial team with the necessary resources to meet business goals.

• Experience with analysing sales performance data to identify skill gaps, measure the effectiveness of training initiatives, and make data-driven decisions.

• Experience with CRM systems.

What if you're a partial fit?

We love hearing from anyone who is enthusiastic about changing the wedding industry and welcome candidates with different backgrounds and experiences! We prioritise grit, positivity, and the willingness to get stuck in, and encourage you to apply even if your experience doesn't exactly match this job description.

Benefits

• 25 days of annual leave, with an extra day every year after three years (up to 30 days)

• Hybrid Working, we'd love to see you in twice a week, but you are free to come in more often if you'd like

• £500 per year Learning and Development budget

• Enhanced Family-Friendly Policies

• Cycle to Work Scheme

• One month fully paid Sabbatical Leave after five years in BB

• 2 weeks Working From Home Near Home per year

• Wedding Leave (5 days paid)

• Half-Day Wedding Anniversary Leave

• An accessible, beautiful and dog-friendly office, with weekly breakfasts, communal lunches, alongside free snacks and more

• Yearly BB Summit and quarterly events to celebrate milestones!

Location

London, Hammersmith (working hybrid, minimum 2 days a week)

Our values

One Team: Together we are better.

Keep Accelerating: We work smart.

Create Joy: We celebrate going above and beyond.

Equal employment opportunity

Research shows that women, neurodiverse individuals, and members of other under-represented groups tend to not apply to jobs when they think they may not meet every qualification, when, in fact, they often do! At Bridebook we are committed to creating a diverse and inclusive environment and strongly encourage you to apply.

What's next?

You'll hear from our team within 2 weeks regarding your application. We believe in efficient and meaningful conversations, so you'll be happy to hear there isn't a lengthy 7 stage process.

That's all for now - see you on the dancefloor!