Technology, Risk & Controls Director - Metrics

Job Description

Join a role that's central to our technological resilience, offering a unique opportunity to shape the firm's tech risk strategy and enhance industry compliance.

As a Tech Risk & Controls Director – Metrics in Cybersecurity & Technology Controls you will play a pivotal role in shaping and implementing the firm's technology risk management strategy. Leveraging your advanced knowledge and expertise in technology-risk disciplines, you will identify, oversee, and mitigate compliance and operational risks in line with the firm's standards. You will collaborate with various stakeholders, including Product Owners, Business Control Managers, and regulators, to develop and maintain a comprehensive view of the technology risk posture and its impact on the business. Your ability to make calculated decisions, influence large teams, and drive strategic projects will be crucial in ensuring the firm's adherence to regulatory obligations and industry best practices. Your work will contribute to the long-term success and resilience of the organization in an ever-evolving technology landscape.

Job Responsibilities

• Leads, develops and directs a team of metrics professionals to deliver on team and organizational objectives.
• Defines, builds, leads and governs the metrics framework, ensuring alignment with industry best practice and firm objectives, whilst providing clear definitions and requirements for Executive Metrics and metrics required for the operational management of Cybersecurity, Technology and Operational Risks.
• Builds partnerships across Business Information Security Officer (BISO) teams, Application Owners, Control Owners, Cybersecurity & Technology Controls (CTC) leaders and Line of Business Control Managers (LoB BCM) to define appropriate Cybersecurity, Technology and Operational Risk metrics.
• Builds partnerships with technology teams responsible for implementing metric framework telemetry and associated logic, to ensure delivery and maintenance in accordance with metrics framework objectives.
• Drives efforts to modernize metrics by leveraging emerging technologies, data analysis and cutting-edge risk measurement and statistical techniques.
• Oversees and governs the design, testing and implementation of risk metrics to ensure alignment with business needs.
• Designs, builds, leads and executes risk metrics governance.
• Communicates program status, execution risks/issues, and key decisions to senior stakeholders, maintaining transparency and fostering informed decision-making.
• Identifies, manages, and mitigates delivery risks, proactively addressing potential roadblocks and implementing contingency plans to maintain program momentum.
• Promotes a culture of high performance, operational excellence, and innovation within the team, driving continuous improvement in risk management metrics practices.

Required qualifications, capabilities, and skills

• Expert experience or equivalent expertise in cybersecurity and technology risk concepts.
• Demonstrable experience of designing, testing, implementing and managing risk Key Risk Indicators (KRI), Key Performance Indicators (KPI) and Key Control Indicators (KCI) aligned to risk measurement industry best practices.
• Demonstrable experience of data analysis to drive the design, implementation and maintenance of risk metric data flows.
• Demonstrable experience of working in partnership with technical product teams to realize delivery of strategic technology capabilities.
• Experience leading technologists to manage, anticipate, and solve complex technical items within your domain of expertise.
• Experience planning and executing risk metric best practice to drive highly relevant risk insights and Firm level reporting consistency.
• Proficiency in technical information security and/or IT general controls domains, including policies and standards, risk and control assessments, and regulatory compliance.
• Ability to ensure decisions or constraints affecting program delivery are effectively escalated and addressed in a timely manner.
• Demonstrable strong verbal and written communication skills.
• Proven ability to apply critical thinking and structured problem-solving techniques to address issues and drive continuous improvement in risk measurement practices.

About Us

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

About the Team

Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we’re setting our businesses, clients, customers and employees up for success.