Claims Associate

Job Title: Claims Associate

Location: London/Hybrid (Typically 2/3 days in the office)

Type: Full time – Permanent (If you are a job share partnership, work reduced hours, or any other way of working flexibly, please do still get in touch)

At Ardonagh Specialty, we provide much more than just a workplace. We are dedicated to fostering skill development and knowledge within a team that is passionate about their work, values their Employees, and truly celebrates diversity.

Working at Ardonagh Specialty means you’ll be part of The Ardonagh Group. We are proud of our innovative environment offering many opportunities for growth across the wider group. Employees regularly move between our united teams, and we encourage you to make your role your own.

Our offices are lively and exciting places to be, but we understand that life needs flexibility, and offer a genuinely flexible approach to working. If you are looking to join a thriving, energetic business with exciting plans, this role could be an ideal fit for you.

What we can offer:

We offer much more than just an inclusive culture with apprenticeships, study support, participation in our annual Spotlight Awards, Community Trust, Sports Teams, office socials, events and so much more. All of this with a supportive management team as well as working alongside some of the industry’s top talent.

You’ll have access to wellbeing programs, fantastic discounts across many big-name businesses including supermarkets, gym memberships, restaurants, and healthcare cash plans etc.

Further perks of working with us (Fixed benefits):

• Employer pension contribution of 10% (providing you, the Employee provides 5%).

• Good work life balance - flexibility to suit you.

• Competitive salary.

• Life Assurance at X4 of your base salary.

• Group Income Protection.

• Generous Annual Leave entitlement.

• Private Medical Insurance.

• Group annual bonus scheme.

Principal Tasks

• Ensure Claims are settled within specific handling times and Clients kept updated with the progress of their Claim

• Managing and promptly resolving all assigned external and internal queries

• Providing support to the team members as and when required.

• Managing own workload, and time, to maximise efficiency.

• Ensuring that deadlines and targets are met.

• Dealing with a claim(s) notification(s).

• Reviewing details in conjunction with instructions and coverage/wording afforded, acknowledge to client/intermediary, prepare claims file accurately and promptly and maintain in-house and external computerised claims records.

• Producing claims information and presenting to insurers, either in written or networked format; and dealing with any resultant instructions, queries and enquiries.

• Monitoring insurers’ agreement and payment of funds ensuring that payment(s) made to the appropriate beneficiary.

• Ensuring relevant insurer’s instructions are notified to Client/expert and vice versa.

• Building meaningful relationships with Clients, experts and insurers by dealing with them in a prompt, friendly and professional manner always.

• Building effective liaison with placing colleagues, including, where required, the maintenance and provision of claims statistics for renewal or similar purposes.

• Building effective liaison with accounting colleagues both in respect of collection/payment of funds, any queries and the subsequent clearance of accounting entries.

• Attending internal/external meetings as required.

Qualifications & Experience:

Essential skills

· Good GCSE/A level grades or relevant degree.

· Proficient in Word, Excel and PowerPoint.

· Strong numeracy skills.

· Strong communication skills and strategic thinker.

· Ability to work both independently and as part of a team.

· A positive, enthusiastic and confident disposition.

· Ability to prioritise and proactively meet deadlines.

· Internal and External Client focused and keen to provide the highest quality of service delivery.

Person Specification:

The right candidate will be a dynamic individual with high standards of professional endeavour, integrity, confidentiality, financial propriety and personal conduct.

The candidate will be expected to behave in a way that upholds and promotes the good name and reputation of Price Forbes and treat as paramount the quality of service provided to our clientele in terms of speed of response, frequency of communication and the timely presentation of documentation.

You will be expected to deal honestly and fairly with fellow employees, customers, and others within the insurance profession and value other team members as colleagues.

Take responsibility for own learning and development is paramount; keep up to date with developments in law and practice relating to own field of expertise; and ensure that all external and internal training obligations and requirements are fulfilled.

Think you don’t meet every requirement?

We are dedicated to creating a diverse, inclusive, and authentic workplace where everyone can thrive . If you’re excited about this role, but your experience doesn’t perfectly match what we are looking for, please apply anyway. You might just be the right fit for the job, or other opportunities we may have within the wider Group.

Interview Process:
At Ardonagh Specialty, we have a straightforward interview process to ensure the best fit for both you and the company:

• Submit your application with your CV, emphasising your skills and experience related to the job.

• Our Talent Acquisition team will then arrange a call where they can tell you more about the role and the team. We want to learn about your motivation and goals, what you can bring to Ardonagh Specialty, and answer any immediate questions.

• If successful, you will generally be invited to engage in a 1-hour interview with the Hiring Manager and selected team members, via teams or in person. We will discuss our technologies, key skills, and team dynamics and provide further opportunity to ask any questions. This is your chance to voice your thoughts on the role and we will outline our expectations and ensure this role aligns with your ambitions for the future.

• Depending on the role, you may be invited to attend a second stage interview with further members of the team.

If successful or unsuccessful, we always try and move quickly in presenting an offer or providing feedback.

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