Senior Product Manager

About ZAVA

We believe healthcare should be accessible, dependable and affordable for everyone. Now part of Hims & Hers Health, Inc., one of the fastest growing digital health companies in the world, we’re entering an exciting new chapter as we expand our reach and accelerate our impact.

Our team of Doctors, Engineers, Patient Care Advisors, Marketers, Product Managers, UX Designers, Pharmacists and Commercial and Operations Specialists works together to build digital healthcare that truly fits around our patients’ lives.

The pandemic changed how people access care, and we’ve led the way by providing over 14 million consultations across the UK, Germany, France and Ireland. More patients than ever turn to us for help with weight loss and other conditions that can be safely treated online. We’re evolving our service to make care even more personal, supportive and effective.

We’re doing more than providing healthcare. We’re empowering people to take control of their health, and with the support of Hims & Hers, we’re scaling our vision to become a global leader in digital healthcare.

The role

Join ZAVA as a Senior Product Manager to help enhance our patient experience and optimise our internal operations through effective internal tools. You'll work closely with product, engineering, and operational teams to improve the user journey for our patients and empower our internal teams with efficient tools. This role offers the opportunity to directly impact how our patients interact with ZAVA while also streamlining critical internal processes.

We're looking for someone passionate about Digital Healthcare innovation who can contribute to a compelling product vision, identify opportunities, and support decisions with data and insights. You'll champion a Patient-led approach to strategy, serving as a voice for our patients within the business, while also understanding the needs of internal users.

You'll act as a product expert who collaborates closely with key internal stakeholders, influencing colleagues through your product approach and methodologies while building strong relationships that help drive improvements for both patients and internal Clinical users.

In this hands-on role, you'll contribute to strategic opportunity-shaping as well as tactical execution, breaking down epics for development, working closely with Engineering Leads, and becoming a core contributor to ZAVA’s patient-facing tools and internal systems through a deep understanding of your product set.

What you'll own

As a Senior Product Manager, you'll be pivotal in shaping ZAVA's patient experience and improving internal efficiencies. Here’s how you'll make an impact:

Contribute to Product Strategy: Partner with the Head of Product and other team members to contribute to the product strategy for patient experience and internal tools. You'll help develop roadmaps that balance patient needs with internal operational requirements.

Drive Cross-Functional Collaboration: Build strong, collaborative relationships across clinical, marketing, technology, and commercial teams. You'll identify new opportunities, solve complex challenges, and ensure strategic alignment on priorities across the business.

Champion Patient & User-Centricity: Utilise research and data to uncover actionable insights. You'll ensure every decision prioritises an exceptional patient experience, while also advocating for user needs within our internal tools.

Execute Product Development: Skillfully contribute to the execution of product initiatives, balancing business outcomes, customer needs, and technical considerations in every decision.

Promote Best Practices: Support best practices in product discovery, development, and agile delivery. You'll contribute to transparency, accountability, and data-driven decision-making, enhancing ZAVA's product culture.

What you'll bring to the role

Product Management Experience: Proven track record in a Product Manager/Senior Product Manager role, ideally in Digital Healthcare, MedTech, Healthcare, or a highly regulated D2C/B2C Tech sector.

Strategic Contribution: Ability to contribute to strategic roadmaps for specific product areas.

Adaptability: Proven track record working in a dual operational and strategic role, able to adapt quickly to changing demands and scope.

Cross-functional Collaboration: Builds strong partnerships and influences internal teams.

Stakeholder Management: Ability to effectively navigate multiple stakeholders in all functions and levels, up to the C-suite.

Patient & Data-Driven: Commitment to patient-centricity; uses research and analytics to inform decisions.

Agile Product Expertise: Strong understanding of agile/lean principles, product discovery, and development best practices.

Problem-Solver: Ability to identify and solve complex problems in a structured way

Personal qualities

Humble: You listen and take on feedback. You are kind and caring to those around you.

Inquisitive: You question the status quo, dare to do things differently and explore the possibilities.

Resilient: You embrace change and face challenges.

Macher: You are innovative and rise above the rest to use your initiative to improve, develop and deliver.

Collaborative: You actively share ideas, work together to drive goals as a team.

Benefits from the day you join:

🏖 33 days per annum pro-rata (inclusive of public and bank holidays) + birthday off

🧑‍⚕️ Free access to Wellness Cloud, advice, counselling, and corporate discounts

🩺 Healthcare cashback plan through Simply Health

💙 20% off all ZAVA products & services for you and your friends and family

🏡 Remote, hybrid, and flexible working dependent on role

💻 MacBook Pro

🌍 Flexible bank holidays - take the ones that matter the most to you

Additional benefits following the probation period:

💰£500 training budget per year

🧑‍⚕️Vitality Private Health Insurance + Vitality discounts & headspace membership

🚼 Workplace Nursery Salary Sacrifice Scheme

🏦 Pension Salary Sacrifice Scheme

✈️ Company sabbatical after 2 years

🗺 Opportunity to work from overseas for 2 months each year

🤑 Gift vouchers after 3, 5, and 10 years of service

Some benefits may differ depending on your role, but we aim to make sure everyone enjoys a great experience at ZAVA!

We are working hard to try and level the playing field wherever we can. We know from research that men are happy to apply for positions where they fit just 60% of the requirements, whereas women and underrepresented groups often will not apply unless they feel they are a super close match. If you don't think you meet all the requirements that you see above, we encourage you to apply and tell us what we can do to give you your best shot - if you want. Please note: certain positions will be subject to a satisfactory DBS check.