Ops Associate - London
- Manage the end to end onboarding process & pipeline, ensuring thorough planning and preparation to ensure a successful onboarding.
- Make restaurant operations seamless though effective and efficient delivery of our product
- Engage in the continuous improvement of the processes you and your teams build together
- Drive sunday’s penetration in active restaurants by ideating on creative ways to get restaurants and diners to use our product
- Solve issues through processes and have your ideas adopted and implemented globally
- Build menus for our Order & Pay and Hybrid Ordering solutions, based on requirements and organise photoshoots liaising with our clients.
- Build on & maintain a frictionless onboarding experience, reducing lead time from signed to active and maximising adoption
- Project management skills i.e. you are structured, reliable, detail-oriented and communicate efficiently with all stakeholders
- Passionate about the food and hospitality industry - background working in this sector would be ideal
- 2-4 years experience in customer success, account management, or operational roles at startups, food industry, hospitality, or professional services companies.
- Strong and persistent problem solving skills to identify and create solutions for restaurant partners despite immediate roadblocks.
- Passion for food tech and an itch to roll-up-your-sleeves and build.
- Project management skills i.e. you are structured, reliable, detail-oriented and communicate efficiently with all stakeholders.
- Experience of using InDesign/Canva is a plus.
- Strong and persistent problem solving skills to identify and create solutions for restaurant partners despite immediate roadblocks
- Owner & growth mentality - you will need to tackle challenges proactively and be able to take ownership of new projects
- Passion for food tech and an itch to roll-up-your-sleeves and build
- Competitive salary and stock options
- 100% health coverage for you and your children
- Flexible holiday policy
- A lot of responsibilities and opportunities to grow
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