Bartender

Harvey Nichols is looking for an experienced Bartender to deliver an exceptional, stylish and memorable guest experience within the Fifth Floor Bar and Espresso Bar in Knightsbridge. You will embody the Harvey Nichols service ethos, ensuring every guest receives impeccable cocktails, warm hospitality and an elevated luxury experience.

About the role...

Working in the iconic Fifth Floor Bar means representing one of the most recognised names in luxury retail. You are not simply serving drinks, you are curating a memorable experience, championing our exceptional standards and delivering service that feels effortless, warm and unmistakably Harvey Nichols.

Deliver Exceptional Guest Experience

· Provide gracious, attentive and intuitive service, ensuring every guest is welcomed promptly and warmly.

· Anticipate guest needs and elevate the experience through confident recommendations, product knowledge and a refined service manner.

· Handle all guest interactions with courtesy, efficiency and genuine professionalism.

· Take orders accurately, following each stage of the service journey to ensure consistent excellence.

Drinks Preparation & Product Mastery

· Prepare and present beverages, including signature cocktails, classics, and wines, swiftly, tidily and to Harvey Nichols’ exacting standards.

· Maintain an expert-level understanding of the full drinks list and menu, enabling you to guide guests, upsell thoughtfully and answer queries with confidence.

· Uphold all licensing regulations and responsible service standards at all times.

Sales & Commercial Awareness

· Maximise sales through elegant up-selling, informed recommendations and a clear understanding of promotions, events and brand partnerships.

· Ensure all transactions are correct, accurate and processed according to company procedures.

Operational Excellence

· Maintain a polished, immaculate environment, ensuring all bar areas are consistently clean, safe and hazard-free.

· Follow all Health & Safety, food hygiene and store compliance standards.

· Support the management team by promptly reporting any operational or customer service concerns.

Teamwork & Culture

· Foster strong, respectful working relationships across the Bar, Café and wider Fifth Floor team.

· Contribute positively to the department’s culture, embodying our values of style, energy, authenticity and expertise.

· Demonstrate proactive personal development, seeking opportunities to enhance your skills and knowledge.

Presentation & Brand Standards

· Uphold impeccable grooming and personal presentation in line with the Harvey Nichols Dress Code, reflecting our brand’s luxury aesthetic.

· Consistently meet and strive to exceed individual KPIs.

Is this you?

· Have you got customer service experience

· Do you have clear communication skills

· Are you customer service centric

· Do you have drive, energy and passion for the hospitality industry

· Are you good with building working relationships and are you a active team player

This job description is not intended to be exhaustive and you may be asked to carry out any other reasonable request by your line manager or a member of the Harvey Nichols management team. The contents of this job description may alter from time to time in accordance with the business requirements