Retail Media Senior Account Manager (Contractor)

LONDON, UK / REMOTE

Day rate : £400

Working pattern & contract length : Either full-time (37.5 hours per week) for 5 weeks, or part-time (19 hours per week) for 10 weeks.

COMPANY OVERVIEW

Croud is a global, full service digital marketing agency with a unique business model that helps businesses drive sustainable growth in the new world of marketing. Croud was recently named a Sunday Times Best Place to Work for the second year in a row, and was named Performance Marketing Employer of the Year by PMW.

At Croud, we unlock potential by elevating our people, clients, and communities within a rapidly advancing and complex economy. We operate as a unique scaled network of Intelligent, Creative Specialists, enabling us to deliver superior brand outcomes and unlock potential for our people, our clients and our communities.

Our culture is strategically driven and inspired by a shared long-term vision. It is collaborative and connected, with a focus on continuous learning and mutual support.

We are energised by future thinking, driving innovation to achieve better outcomes. We are instinctively generous, actively including and empowering our people. Above all, we are purpose-driven, committed to positively impacting our people, the planet, and our global communities.

ROLE OVERVIEW

We are looking for a Retail Media Senior Account Manager Contractor to join us on either a full-time basis for 5 weeks, or a part-time for 10 weeks. The purpose of this role is to manage the overall implementation of strategy for key channel clients.

The role will be to own accountability for Marketplace performance and work with multiple stakeholders across the organisation to fully understand Marketplace product and commercial priorities.

The role will involve supporting a team of Retail Media Managers and Executives to implement and evolve strategy for clients, working closely with the Croudie Network , SEO, Display, Analytics and Tech teams to educate on Marketplace to ensure best practices.

RESPONSIBILITIES

• Set client Marketplace strategy and strategy implementation in tangent with the Marketplace Manager in order to increase profit

• Overseeing set up of new accounts for clients in line with best practice (both Vendor and Seller)

• Overseeing set up of brand registry for clients where required

• Advising clients on inventory management where required

• Supporting Ecommerce team on the day to day management of Amazon services for our clients:

  • PDP (Product Detail Page) optimisation

  • Paid advertising strategies in AMS

  • Loading in new A+ content

  • Setting-up/updating Amazon Stores

  • Reporting & analysis

  • Updating product data/ specifications/ Images/ Pricing/ Discounts etc

• Drive the implementation and development of client Account Development Plan (ADPs) within your team's client portfolio in order to sustain and grow client performance

• Innovate new ideas, techniques, and new products suitable for the continuation and development of client strategy

• Surprise and delight clients through innovation, knowledge share & insight.

• Provide direction and drive daily client operations and performance management activities across the team, including but not limited to optimisation activities, innovation towards client performance, daily checks and best practice processes

• Manage and ensure the team is managing client budgets overall and within accounts/cross engines to maximum efficiency

• Support and provide guidance to all individuals within your team across the wide range of client and internal needs

• Drive overall performance within the team to achieve margin and incremental revenue month on month

You may also be expected to:

• Advocate the sharing of knowledge across the business, driving delivery of cross-channel processes and sharing of tools

• Innovate new technologies and ways of working, and monitor market trends in order to support internal growth and efficiency strategies. Support and contribute to the development of the tech roadmap

PERSON SPECIFICATION

• Degree level education or equivalent / relevant work experience

• Demonstrable in-depth experience in a Marketplace role working within a digital organisation

• Expert knowledge of current Marketplace best practices and latest paid search strategies

• Proven track record in delivering Marketplace performance in highly competitive markets

• A clear understanding of other digital marketing activities than Marketplace, some understanding of management of cross-channel activities

• Proven experience in client insight development, spotting future industry changes and being one step ahead of the curve

• Excellent Microsoft Office skills which must include Excel, Word and PowerPoint

• Ability to continuously demonstrate innovation and initiative

• Proven track record of working to and meeting simultaneous deadlines, ability to lead a team to meet deadlines

• Impeccable attention to detail

• A mathematical and analytical mind

• Ability to manipulate large amounts of data

• Highly organised and an ability to multitask

• Excellent communication, organisation, and presentation skills. Proven ability to negotiate

• The ability to autonomously identify opportunities, generate ideas and formulate strategies

• Proven experience in client expectation management roles and situations, able to manage and direct client expectations

COMPANY BENEFITS

Standard hours are from 9.00am to 5.30pm, there’s flexibility if agreed in advance with your line managers (it may also be necessary on occasions to work outside of these hours).

Croud is an equal opportunity employer and does not discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. All candidates will be assessed based on merit, qualifications and their ability to perform the requirements of the role.

OUR VALUES

At Croud, our vision centres around the idea of unlocking potential. We do this by elevating everyone in an inclusive and progressive culture, empowering individuals to deliver their best work. This means we build better brand outcomes, and unlock potential for our people, our clients and our communities.

We live and breathe five core values that foster a culture where everyone can thrive. Our commitment to elevating each other is fundamental to both our cultural and business success. The ideal candidate will excel in and demonstrate the following:

• In it together - our value on integration, collaboration and outcomes

• Eye on the future - our value on futurism, creativity and passion

• Generous in spirit - our value on people, development and inclusion

• Do what you say - our value on integrity and accountability

• Make a difference - our value on purpose and impact