Continuous Improvement Support
The Continuous Improvement Support role will help shape, refine and enhance leadership development programmes across the organisation's Leadership Academy. This role focuses on improving the quality, accessibility and learner experience of existing leadership programmes, ensuring they remain relevant, engaging and aligned with organisational priorities.
You will work closely with programme managers, facilitators, quality assurance teams and subject‑matter experts to review feedback, analyse insight and implement practical improvements across face‑to‑face, virtual and on‑demand learning. This is a hands‑on improvement role rather than a delivery or facilitation post. The Continuous Support duties will include:- Reviewing and improving leadership programme content across multiple formats
- Using learner and facilitator feedback to drive evidence‑based content improvements
- Enhancing user experience and accessibility of learning materials, particularly online
- Working collaboratively with SMEs, QA teams and programme leads to implement changes
- Monitoring feedback trends and evaluating the impact of content iterations
- Acting as a point of contact for leadership learning content and quality queries
- Keeping content aligned with organisational values, policy changes and best practice
- Horizon‑scanning for new and innovative leadership development approaches
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