Learning Development Officer Housing

1 year contract with a Local Authority

Job Summary:

• The Learning & Development Officer – Housing will play a key role within Hackney Council’s Benefits and Homelessness Prevention Service.

• The post-holder will design, develop, and deliver high-quality training across Housing Benefits, Housing Needs, Customer Services and Revenues teams.

• This includes system-based training—particularly on the NEC Housing system, EDMS, and IHMS—as well as training on legislation, policy, processes, and interpersonal skills.

• Working in a high-performing, forward-thinking service, the role supports the Council’s commitment to fairness, inclusion, and high service standards.

Key Duties/Accountabilities (Sample):

• Design and deliver engaging training programmes for NEC Housing, EDMS, IHMS and related systems.

• Create and update training content covering legislation, policy, processes, systems and soft skills.

• Identify training and development needs through analysis, research and consultation with stakeholders.

• Deliver in-person training sessions to staff at all levels across multiple service areas.

• Evaluate learning outcomes and review training effectiveness, adjusting materials accordingly.

• Support the continuous improvement of service delivery through innovative L&D approaches.

• Work collaboratively with teams across Housing, Benefits, Revenues and Customer Services.

• Manage training priorities, work under pressure and meet service demands.

• Provide excellent customer service and maintain strong communication channels.

• Maintain up-to-date knowledge of policy, legislation and system changes.

• Contribute to an inclusive, anti-racist, and values-led organisational culture.

Skills/Experience:

• Proven experience designing and delivering training programmes, particularly for housing systems (NEC Housing, EDMS, IHMS).

• Strong understanding of Housing Benefit and/or Homelessness Reduction and Prevention.

• Excellent presentation, facilitation, organisational and communication skills.

• Ability to influence and work collaboratively with stakeholders at all levels.

• Strong customer service ethos with a flexible and inclusive approach.

• Highly organised, proactive and able to work under pressure.

• Proficient in Google applications and confident in learning new systems.

• Innovative, self-motivated and capable of independent research to develop training content.

Additional Information:

• The closing date: 25/11/2025.

• Location: Hackney, London.