Customer Success Manager
Senior Customer Success Manager – UK
Kilmarnock (hybrid working)
At ILT Education UK, values are at the heart of everything they do: the team are driven to achieve the best outcomes for learners, they build trust with their schools and partners and create real impact through their innovative EdTech products.
ILT Education is the leading EdTech company in the Nordics and is expanding actively across Europe and the UK. Their products and services have a profound impact on educational institutions, ranging from preschools to adult education. They strongly believe that education should be accessible to all, regardless of background, language, or ability. They empower educators, support learners, and achieve positive learning outcomes worldwide.
Founded in Sweden in 1990, ILT Education operates in Sweden, Finland, Norway, Denmark, Germany, France, the USA, and the UK, ensuring that learners worldwide have access to high-quality educational content.
Together they create an inclusive and international work environment where the focus lies on collaboration, achieving high-set goals together, creating sustainable value for their customers, and a strong company culture.
We are seeking a customer-focused and process-driven Senior Customer Success Manager – UK to join their fantastic team. This is a highly detail-oriented role for a motivated individual, working with their customer journey from onboarding to renewal and ensuring schools achieve measurable value from ILT Education’s solutions, including Giglets, Polylino and Nessy.
Working within the Customer Success team this role will report directly to the Head of Product and Operations for the UK.
Key Responsibilities:
- Manage the onboarding-to-renewal journey for customers: Map and manage each stage of the customer experience, ensuring smooth handovers, timely delivery, and clear communication.
- Manage contract delivery and build positive relationships: Monitor commitments, deadlines, and deliverables to guarantee schools and partners receive best value and benefit realisation. Provide clear, engaging customer success experiences, actively organising and managing operational and strategic business reviews.
- Track and report outcomes: Monitor customer success KPI’s (renewal, onboarding), measure customer engagement, and feed insights back into continuous improvement. Analyse and monitor customer data to draw insights, communicating those findings internally and to clients, and adjusting for improvements.
- Work with the product team to build scalable support: Develop targeted material and repeatable resources that make customer success more efficient and self-sustaining.
- Develop and improve processes: Build repeatable workflows that prevent gaps, reduce risk, and support consistent, high-quality engagement.
- Collaborate across teams: Feed customer insights back into Product development and work with Sales to strengthen relationships that support adoption, growth, and renewal.
Capabilities
- Proven experience in customer success, account management, service management, or project management (Education, SaaS, or EdTech experience advantageous).
- Strong process mapping skills - able to design and manage customer or internal journeys.
- Ability to quickly build relationships and knowledge of customer contexts and needs to support impact delivery.
- Ability to ensure and monitor contract delivery, including deadlines, commitments, and implementation plans.
- Ability to contribute to strategic planning by identifying trends, risks, and opportunities through customer engagement and data analysis.
- Confident communicator with strong relationship-building skills.
- Comfortable working in a team environment, collaborating across Product, Sales, Marketing, and Customer Success.
- Experience in relationship management and aligning stakeholders
- Excellent attention to detail, with the ability to prioritise and manage multiple project deliveries simultaneously.
- Strong time management, problem-solving, and organisational skills.
- ICT proficiency is essential with a proactive approach to learning new tools and systems.
- A UK driving licence is essential.
This role is anticipated to grow significantly in the near term as the business continues to evolve and execute on its plan for growth. It is therefore suited to those who would be especially interested in developing upwards into a head of customer success role.
If you are interested in learning more about the growth journey this award-winning company is on, and understanding the full context of this role, then please get in touch by applying online now, for a confidential conversation with retained recruitment Partner, Barry Lee, Director at Pertemps professional recruitment.
- Please note all speculative, third party, direct, and agency applications will be sent to Pertemps for inclusion in the assessment and shortlisting process.
Recommended Jobs
Forward Deployed AI Engineer
The Role We are currently seeking a talented and autonomous Forward Deployed AI Engineer to join our optimAI team, reporting to VP Innovation and AI Services. This is a crucial, high-impact role…
Weekend Sonography roles available! - (Band 7 Sonographers - NHS Client)
About the Role Pulse Healthcare is currently seeking 6 experienced Band 7 Sonographers to join our private client in South London for ongoing weekend cover . This is an exciting opportunity t…
Life Sciences Strategy Consultant- Q4/1/2025
Come join our team in London! About Executive Insight Executive Insight is a specialized healthcare consultancy that partners with biopharmaceutical companies to successfully prepare, launch…
Product Success Manager (Home & TV)
Closing Date: Sunday 19th October 2025 Location(s): Birmingham, Bristol or London Flexible Working The BT group operates a 3 together, 2 wherever working model. This means you are require…
New Homes Sales Consultant
We have an exciting opportunity for an experienced New Homes Sales Consultant to join the team working on one of the most prestigious sites in Essex. The successful candidate would support Beresfords …
Technician - Hardware
About Portal Biotech Portal Biotech is developing next-generation bench-top instruments for proteomics, building on decades of in-house expertise in nanopore technology. By analysing full-leng…
Kubernetes Platform Engineer / SRE
Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can p…
Project Manager (1 Year FTC)
Collinson is the global, privately-owned company dedicated to helping the world to travel with ease and confidence. The group offers a unique blend of industry and sector specialists who together pro…
Buying Graduate Management Programme
Summary £40,000* per annum | 30 days holiday (pro rata) | 10% in-store discount | Company Car Everyone who works at Lidl brings something unique to the table - but we also have a whole lot in…