Commercial Account Handler

Here at Berns Brett (part of the Jensten Group), we are looking to recruit a motivated Account Handler, (ideally with a General Insurance Commercial background) to join our friendly and Client focused team.

Reporting to the Operations Director and working in the close-knit SME client focus team, you will be based at our South Woodford office, which is in easy walking distance from the station and bus routes.

Berns Brett is well known for its focus on servicing mid-market corporate clients across multiple sectors. The business advises clients on SME to large and complex risks, which it can place into Lloyd’s via its London Market team. The business also has a specialist private clients division with dedicated propositions for high-net-worth individuals and sports professionals.

The main purpose of the Commercial Account Handler role is to manage Insurance renewals, working with clients to assess risks and claims history- and using market knowledge and expertise, to put forward the right products and services. You will be delivering extraordinary client service to drive retention and new business, working within our commercial strategy and compliance framework.

Key objectives & responsibilities will include:

• Handling Commercial SME renewals, mid-term adjustments and new business by assessing the risk and claims information held on file, taking additional information from clients and liaising with Insurers

• Putting forward renewal quotations to customers in a timely manner and chasing for instructions with the view of achieving optimum profitable renewal retention rate and growth within the set timescales

• Develop effective relationships with clients, and effectively analyse client needs and develop solutions via the phone and email

• Respond promptly to client queries and ensure that all communications with customers and/or Insurers or other business contacts are accurately recorded

• Processing insurance documents and invoicing

• To ensure compliance with local procedures, customer service standards and external compliance regulations, e.g. FCA.

About you

As one of our Commercial Account Handlers, you’ll ideally have previous commercial insurance experience, have excellent communication and written skills with a keen eye for detail. You’ll also be client focused and eager to deliver a high-quality broking service.

You will be the type of person who wants to constantly develop, and you can expect fantastic career progression, training & development within the role and Insurance Industry in general.

You will also have:

• Relevant qualifications (e.g Cert CII) or working towards/ willingness (ideally)

• Experience of using Acturis (advantageous)

• Excellent telephone manner and be able to build working relationships easily

• Drive and passion to learn and develop within Insurance

• The ability to use your initiative and multi-task

Rewards & Benefits

When you join us, you can expect a supportive culture and an attractive range of rewards and benefits which include:

• Competitive salary with an annual pay review and bonus scheme

• 27 days annual leave (includes a day off for your birthday and another for a religious holiday of your choice) + bank holidays

• Auto enrolment into our excellent pension scheme (5% employer matched contribution)

• Flex-benefits- A range of flexible benefits to choose from, that are most important to you

• Group Life Assurance cover

• 3 months Maternity, Paternity & Adoption leave all fully paid

• Professional qualification study support relevant to your role and career

• Perks at work- amazing discounts on cinema tickets, meals out, luxury items etc.

• Holiday purchase scheme- up to 5 days annually

About Us:

Jensten is one of the UK’s leading insurance intermediary groups, known for putting clients and people first. Since launching in 2018, we’ve built a standout business in a crowded marketplace—combining scale, expertise, and entrepreneurial spirit.

Operating through six specialist divisions—Network Broking, Regional Broking, Schemes Broking, Specialist Lines, London Market Broking, and Underwriting—we deliver tailored insurance solutions directly to clients and through a network of trusted third-party broking partners.

Thanks to a combination of strong organic growth and strategic acquisitions, Jensten is now a Top 10 Independent Broker, placing over £650 million GWP into the market. We employ more than 1,000 people across 35 locations and work with 85 entrepreneurial franchise holders across the UK.

We fill the gap between large consolidators and local brokers—offering the scale and capability to compete at the highest level, while maintaining the agility, culture, and client focus of a truly independent business.

And that’s why you should join us.

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