Ecommerce Assistant

Sister Jane is looking for a highly organised, communicative Ecommerce Assistant passionate about e-commerce and delivering excellent customer service to join the team in London.

In this dynamic role, the Ecommerce Assistant will join a fast-growing, international company and support the day-to-day operation of the Sister Jane and Ghospell e-commerce platforms.

Main Responsibilities of the Ecommerce Assistant:

• Support the e-commerce team with product launches, ensuring accurate deployment of product information and visual merchandising (sisterjane.com + ghospell.com).
• Supervise two members of the Customer Services Team, setting clear guidelines to ensure company standards are followed and the team operates effectively.
• Assist with updating website content, including homepage and landing pages, in line with the brands’ communication calendar.
• Support with weekly and monthly trade reporting.
• Operate CMS tools, including Shopify and connected apps.
• Monitor website performance and support continuous improvement across user journey, merchandising, product campaigns and seasonal sales.
• Communicate effectively and efficiently with couriers to resolve any issues.
• Provide help to E-Com Operations when required.

What Sister Jane is looking for:

• Experience or working knowledge of Shopify and e-commerce platforms.
• Customer service experience in the fashion industry, in-store or online.
• Strong analytical and numerical skills; ability to summarise data and information clearly and efficiently.
• A commercial mindset to evaluate situations and develop solutions in line with company guidelines and legal requirements.
• Well-organised and efficient, with strong time management and prioritisation.
• A motivated self-starter with demonstrable initiative who can work independently.
• A team player who enjoys working in a dynamic, international environment.
• Right to work in the UK.
• Familiarity with tools such as Google Analytics, Mailchimp, and paid media platforms is beneficial.

Application

Apply with a CV and a cover letter outlining your suitability and interest.