Field Service Team Manager

Zip Water is an industry leading filtered boiling, chilled and sparkling water specialist, known globally for being home to the world’s most advanced range of drinking water solutions. We provide businesses and homes in more than 70 countries with an extensive range of high-quality drinking and hot water solutions, designed to transform the way individuals, organisations and businesses provide water, for good.

Who are we looking for?

Field Service Team Manager

• Are you looking for a new challenge?
• Would you like to develop your career?
• Do you have previous experience managing a Field Service team?

If so, this could be the role for you!

The Opportunity

• Identify safety improvements and work with wider team to implement
• Support delivery of weekly/monthly/quarterly target for the individuals examining efficiency opportunities, and take responsibility for the performance improvements
• Mentor members of the team, assist in the execution of their duties, honing their skills, and readying them to achieve outstanding results
• Work closely with the National HydroCare Managers to support business strategies that drive growth and lead to achievement of overall targets.
• Work closely with Contact Centre Team Leaders and CET Managers to feedback, support and improve overall HydroCare quality.
• Work with the training team to increase the overall standard of Zip HydroCare.

Skills

• Technical understanding and a background focused on repairs and fault finding
• A natural problem solver with great attention to detail, essential to remain up to date and ensure processes are followed for example replenishment of parts stocked
• Face-to-face Customer Service experience, and an ability to promote and sell, desirable but not essential
• UK Driving license
• Open to new ways of working whilst embracing exciting new products, services and technology as we grow and develop it.

Benefits

• 25 days annual leave plus eight statutory bank holidays
• Buy & Sell Holiday scheme
• Life assurance
• Comprehensive training at our Head Office and in the field; structured induction period with a training specialist and ongoing support
• Company Pension scheme
• Company van, Fuel cards and parking
• PPE, Tools and company uniform
• Flexible working schedule and overtime available
• Employee rewards and discount platform
• Enhanced maternity, paternity and grandparent leave