Marketing And Engagement Manager

Job Details

Marketing & Engagement Manager

Location: London
Salary: £45,000 per annum

Are you a creative, commercially minded marketer who truly understands the pace and nuance of hospitality and food-led environments? We’re seeking a Marketing & Engagement Manager to deliver standout engagement and marketing activity that elevates the customer experience and drives operational and commercial success.

About the Role

In this role, you will shape and deliver a diverse marketing strategy that supports a large, multi-site hospitality operation. You’ll lead the development of campaigns, digital initiatives, and engagement programmes that bring food stories to life, enhance on-site experiences, and support continued innovation.
You’ll work closely with operational teams, culinary leads, suppliers, and client stakeholders to ensure that every activation, from menu launches to themed events, lands with impact.

Key Responsibilities

• Develop and deliver integrated marketing campaigns across digital, social, content and in-location channels.
• Create client-ready communication materials including weekly packs and quarterly review decks.
• Build and manage a rolling engagement calendar focused on food, wellbeing, and experience-led activity.
• Ensuresfood counters, displays and spaces consistently reflect high hospitality standards and compelling provenance storytelling.
• Produce and brief creative assets, POS, visual materials and promotional collateral.
• Lead digital content on apps and platforms, including activity updates, ingredient stories and customer comms.
• Support new digital initiatives and transitions across the sector.
• Drive employee engagement, feedback loops, culinary insight gathering, and wellbeing-focused activity.
• Manage themed events, seasonal activations, supplier collaborations and on-site set-ups.
• Analyse campaign performance and build commercially sound business cases.

About You

You’ll thrive in this role if you bring:

• Strong marketing experience within hospitality, foodservice, retail food or similar guest-focused environments.
• Proven ability to craft and execute multi-channel communication programmes.

• Confidence working with creative tools such as Canva (Creative Suite desirable).
• A collaborative style with excellent stakeholder management.
• A balance of strategic thinking and hands-on delivery.
• Data-driven decision-making and strong commercial awareness.
• Excellent written and verbal communication skills.
• Creativity, pragmatism, and the ability to work with pace and agility.

Why Join?

This is an exciting opportunity to shape marketing and engagement activity for a large, fast-moving hospitality operation. If you’re passionate about food, customer experience, and delivering creative initiatives that make a real impact, we’d love to hear from you.

We ensure you're rewarded for all your hard work, which is why we offer a comprehensive benefits package which includes but is not limited to:

• Contributory pension scheme
• Grow your career with our Career Pathways and MyLearning programmes
• Quick access for you and your immediate family to a Digital GP, and wider healthcare benefits
• Exclusive travel discounts with TUI, Expedia, Booking.com and many more
• Save money on your food shop with discounts on Tesco, Sainsbury's, Morrisons and many more
• Up to 44% off cinema tickets to enjoy your favourite blockbuster
• Receive cash rewards every time you spend and use them on a wide range of brands
• Un-wind with us with free wellness, mindfulness and exercise classes
• You can share all discounts and offers with your friends and families

About Us

Restaurant Associates provides brilliant hospitality through our food, drink and services. We work with our partners and collaborate with our clients to achieve great things together. Every day, our teams of passionate hospitality professionals strive for excellence in delivering employee dining and hospitality to some of the UK's leading workplace as well as inspiring exceptional experiences in iconic cultural and heritage destinations.

Job Reference: com/0501/41182001/52778479/R/SU #RA Group

Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength!