Student & Academic Support Officer

Who we are

London College of Contemporary Arts (LCCA) offers our students a wide range of accredited programmes within the creative arts and contemporary business fields. With a broad network of industry connections, aided by our partnership with University of the Creative Arts and various other industry leading brands, we allow our students to get a real feel for working within the fashion, graphic design and the business space by embarking on a journey which is designed to meet our students’ academic and personal demands.

LCCA offers students a unique industry-centred exposure to get students ready for their next step by adopting blended learning approaches delivered via workshops, lectures, fieldtrips, seminars, hosting sector leading subject-matter renowned experts from around the world and various other networking opportunities - therefore adopting a practical approach in the delivery of our undergraduate and postgraduate programmes.

At the very heart of our vision is a student-centred learning and teaching methodology which is progressive, forward-thinking, modern, and designed to meet our learners’ needs.

Why join us:

LCCA is part Global University Systems which is an international network of higher-education institutions brought together by a shared passion for accessible, industry-relevant qualifications. Our institutional culture was built upon our history and values. Our shared values – student, focus, communication, collaboration, respect, competence, entrepreneurship, and integrity – are more than aspiration. We display and expect these beliefs and behaviours from our colleagues equally.

Position: Student & Academic Support Officer

Contract Type: Permanent

Location: Tower Hill, London and Aldgate

Salary: £30-£32K

This is the first and last point of contact for all students studying at LCCA. The role holder will work collaboratively with other student and academic support officers as a team to provide basic advice and referral to students. This position shall be the first point of contact for individual students and be responsible for the provision of day-to-day enquiry handling for the relevant courses, offering advice and support at the front desk. The student and academic support officer ultimately act as a referral point, to provide students with support, guidance, information and impartial confidential advice. This particular role is a part of LCCA student and academic support department, which manages all the student enquiries for LCCA and other ad-hoc tasks and mini-projects.

What we offer our colleagues:

• A flexible working model – we encourage flexible working to aid productivity and a healthy work-life balance.
• My Rewards Hub – handpicked discounts and deals from a wide and ever-growing list of providers
• Employee Assistance Program (EAP) – a dedicated 24/7 access platform
• Training & Development opportunities on offer
• A great Refer-A-Friend (RAF) scheme in operation.
• Socials via ‘GOSH’: We love to celebrate events, our successes, recognise our colleagues for their contribution.

• Ability to work collaboratively in the team, under pressure and to tight deadlines

• Ability to exchange information verbally or in writing

• Ability to follow instructions, gain basic knowledge about routines and apply this correctly

• Good communication skills, excellent telephone manner

• Strong interpersonal skills

• Good business awareness and ability to communicate with a variety of people across different functions

• Excellent planning, organising and time management skills

Please note: Candidates must have the right to work in the UK. Only applicants shortlisted for interview will be contacted.

It’s quick and easy to apply for a role at the GUS. Just click on the apply button above. All you’ll need is an up-to-date CV outlining your interest in the role and how you meet the role’s criteria. We do not offer visa sponsorship.

We acknowledge receipt of your resume for a position at Global University Systems and sincerely appreciate your interest in our company.

We will screen all applicants and select candidates whose qualifications meet our requirements. We will carefully consider your application during the initial screening and will contact you if you are selected to continue for the next stage of the recruitment process. We wish you every success.

LCCA is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, or religion or belief.