Senior data analyst

East Midlands (England), East of England, London (region), North East England, North West England, Scotland, South East England, South West England, Wales, West Midlands (England), Yorkshire and the Humber

Job Summary

This position is based nationally.

Job Description

Job title: Senior Data Analyst

Directorate: Strategy, Analysis & Change

Workstream: Strategy and User Insight Division

About Us

HM Courts & Tribunals Service (HMCTS) is responsible for the administration of criminal, civil and family courts and tribunals in England and Wales. Our roles support our service users and colleagues, where people and businesses access potentially life-changing justice.  We’re looking for individuals who are committed to public service and want to make a difference in people’s lives in delivering justice. If you’re interested in developing a career with a real purpose, please apply.

About The Role

Data Analyst – User Experience and Insight

The User Experience and Insight team ensures that our understanding of user characteristics, behaviours and needs, is researched, analysed and shared in inspiring ways to inform decision making throughout HMCTS. You will support the development and deployment of a multi-disciplinary research and insight approach to create a comprehensive and effective view of our users.

The team lead the development of research and insight on users from all available sources (qualitative and quantitative) to inform what we know, supporting and analysing the development of new digital and operational solutions.

This work will be a challenging role and offers a wide range of opportunities to develop your experience whilst making a real difference to services for millions of citizens. You will join a team dedicated to developing your skills and career within a multi-disciplinary environment. The team currently contains expertise and leadership experience across social and market research, behavioural science, digital development, experimental/trials evaluation, operational research and data analysis.

Key Responsibilities

You will work on a variety of projects that require analytical thinking and hands-on coding/programming skills to generate insights on users of our services. Examples of current projects in the team include:

• Analysis of access to justice: to ensure that citizens have access to the justice they are seeking in our courts and tribunals. This work involves the analysis and modelling of service data alongside protected characteristics and geodemographic data to measure access and identify how access to justice could be improved.
• Contributing insight to drive service improvements: service teams in each jurisdiction of HMCTS regularly review data from a range of sources to better understand how they can improve and better serve citizens. There will be opportunities to contribute insight to these discussions and thus play a significant role in improving the quality of our services.
• The role presents a rare opportunity to analyse the characteristics and behaviour of a wide variety of people, at scale, to inform the development of new services and continually improve the customer experience in the operational business. The parties involved in cases, or potential cases, range from the individual money claimant seeking to recover funds from a company to vulnerable social security appellants, or the victims of crime.
• You will support the development of analysis across the organisation, building relationships and collaborating with other analytical teams across the department to fill data and knowledge gaps and build on best practice.
  
  

Who are we looking for? (Person Specification)

Essential

The ideal candidate for this position should demonstrate:

• A 2:1 (or higher) degree or degree apprenticeship in a highly numerate degree subject
• Strong programming skills in R and experience of applying them in a professional analytical role for data analysis and visualisation
• Able to apply analytical thinking to identify opportunities for analysis and to break down complex problems into a clear structure that can be tackled through analysis of available data and modelling
• Experienced at communicating results of analysis in a straightforward, honest and engaging manner, choosing appropriate styles to maximise understanding and impact.
  
  

Desirable

• Experience of collaborating with specialists from other analytical professions to provide a robust evidence base for policy and operational decisions
• Experience of using SQL (Structured Query Language) for initial data queries
• Interest in learning more advanced statistical and machine learning methods.
  
  

How To Apply

Application Stage

Please Submit:

• Your CV (Lead Criteria)
• To apply for this role, please express your interest by submitting a statement of suitability of no more than 500 words setting out evidence and examples of how you meet the person specification and key responsibilities in the job advert.
• Please ensure you cover both ‘what’ you do but also ‘how’ you do it. (i.e., the effective skills, knowledge & experience needed to undertake the role).
• Please answer the technical question below by providing evidence (in no more than 250 words) that demonstrates your ability to apply analytical thinking — specifically: how do you identify opportunities for analysis and break down complex problems into a clear, structured approach using available data and modelling.
  
  

We Will Aim To Sift The CV, Statement Of Suitability And Technical Question But, In The Event Of a Large Number Of Applicants, An Initial Short Sift May Be Conducted On The Lead Criteria Of The CV Only. Candidates Who Pass The Initial Sift Of The CV Will Either:

• ⁠progress to a full sift where the CV and technical question will then be assessed.
• ⁠or progress to a full sift where ALL application assessment criteria will then be assessed.
• or progress straight to further interview.
  
  

Interview Stage

If successful at sift, you will be invited to attend a remote interview, via Microsoft Teams. During your interview, you will be assessed against the following Civil Service Success Profiles

Technical Queries Related To The Following Two Topics:

• Programming skills in R for data analysis and visualisation
• Analytical thinking to identify opportunities for analysis and to break down complex problems into a clear structure that can be tackled through analysis
  
  

The Civil Service Uses ‘success Profiles’ To Define The Ability, Experience, Strengths, Behaviour, And Technical Requirements Of Our Roles. You Will Need To Demonstrate The Following Behaviours:

• Communicating and influencing
• Managing a quality service
  
  

Further information on Success Profiles and required standards for this post (SEO equivalent) can be found at:

Further details

Travel Requirements

There will be a requirement to travel occasionally to London and other HMCTS sites in line with business needs.

Opportunities for development

HMCTS is committed to staff development and offers an extensive range of training and development opportunities.

There may be an opportunity to apply for membership with the Government Operational Research Service (GORS) in the future.

About Our Benefits

We reward our people for their hard work and commitment. We have a number of family friendly and flexible working polices that will help you achieve a healthy work-life balance. In addition, we offer a range of employee benefits which include generous annual leave, a highly competitive contributory pension scheme, childcare benefits, season ticket and bicycle loans.

Job title: Senior Data Analyst

Directorate: Strategy, Analysis & Change

Workstream: Strategy and User Insight Division

About Our Benefits

We reward our people for their hard work and commitment. We have a number of family friendly and flexible working polices that will help you achieve a healthy work-life balance. In addition, we offer a range of employee benefits which include generous annual leave, a highly competitive contributory pension scheme, childcare benefits, season ticket and bicycle loans.

Person specification

Please Refer To Job Description.

Behaviours

We'll assess you against these behaviours during the selection process:

• Managing a Quality Service
• Communicating and Influencing
  
  

Technical skills

We'll assess you against these technical skills during the selection process:

• Demonstrate your ability to apply analytical thinking — specifically: how do you identify opportunities for analysis and break down complex problems into a clear, structured approach using available data and modelling.
• Technical queries related to the following topic: Programming skills in R for data analysis and visualisation
• Technical queries related to the following topic: Analytical thinking to identify opportunities for analysis and to break down complex problems into a clear structure that can be tackled through analysis
  
  

Alongside your salary of £42,914, HM Courts and Tribunals Service contributes £12,432 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

• Access to learning and development
• A working environment that supports a range of flexible working options to enhance your work life balance
• A working culture which encourages inclusion and diversity
• A Civil Service pension with an employer contribution of 28.97%
• Annual Leave
• Public Holidays
• Season Ticket Advance
  
  

For more information about the recruitment process, benefits and allowances and answers to general queries, please click the below link which will direct you to our Candidate Information Page.

Link:

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Experience and Technical skills.

Feedback will only be provided if you attend an interview or assessment.

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Experience and Technical skills.

Security

Successful candidates must undergo a criminal record check.

People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Successful candidates must undergo a criminal record check.

People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This Job Is Broadly Open To The Following Groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
  
  

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).

The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).

The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).

This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job Contact :

• Name : SSCL Recruitment Enquiries Team
• Email : [email protected]
• Telephone : 0345 241 5359
  
  

Recruitment team

• Email : [email protected]
  
  

Further information

Appointment to the Civil Service is governed by the Civil Service Commission’s Recruitment Principles. If you feel a department has breached the requirement of the Recruitment Principles and would like to raise this, please contact SSCL ([email protected]) in the first instance. If the role has been advertised externally (outside of the Civil Service) and you are not satisfied with the response, you may bring your complaint to the Commission. For further information on bringing a complaint to the Civil Service Commission please visit their web pages: