Assistant Guest Services Manager

Press space or enter keys to toggle section visibility

We are now seeking a Guest Services Assistant Manager to join our Front Office leadership team. This role is a key stepping stone in our leadership structure, supporting the Guest Services Manager in driving operations, developing the luggage porter and doorperson team and ensuring every guest receives a warm, intuitive and memorable experience.

About the role

As the Assistant Guest Services Manager, you will work closely alongside the Guest Services Manager to oversee daily operations and support the team in delivering consistent, high-quality service. You will take an active role on the floor, acting as a confident and visible leader while helping to coach, develop and inspire your colleagues.

Key responsibilities

• Support the day-to-day management of Guest Services operations, including arrivals, departures and guest requests
• Act as a confident, visible and hands-on leader, leading by example at all times
• Assist in the training, coaching and ongoing development of Guest Services Associates such as doorpersons and luggage porters
• Handle guest feedback and resolve issues with professionalism, empathy and a calm, considered approach
• Work closely with the Guest Services Manager, Guest Relations team, Concierge and wider hotel departments
• Help to uphold and embed service standards, procedures and brand values across the team
• Step up to manage the department in the absence of the Guest Services Manager

About you

• Previous experience in a Guest Services, Front Office or Concierge role within a quality hotel environment, with some supervisory or leadership experience
• Ready to take the next step into a managerial role, with a genuine desire to grow and develop
• A natural host with excellent communication, interpersonal and organisational skills
• Calm under pressure, dependable and solutions-focused
• Passionate about service excellence, team development and relationship hospitality

What we offer

• The opportunity to be part of an iconic London hotel
• A supportive, people-first culture
• Ongoing training and development with Rosewood Hotel Group
• Competitive salary and benefits
• Clear opportunities for career progression within Front Office and Rooms

Diversity & Inclusion

At Rosewood, we are committed to equity, inclusion, and belonging. We ensure a fair, transparent hiring process and are dedicated to creating opportunities for all, regardless of background.

About Rosewood
Rosewood Hotel Group is built on relationship hospitality, where genuine connections shape luxury experiences. Across our hotels, we push boundaries, embrace individuality, and create spaces that feel both welcoming and extraordinary.