Caretaker Apprentice

Summary

The position involves maintaining school grounds and facilities, conducting routine safety checks, supporting site security, assisting with event setups, and working with external contractors. Additionally, the role requires following safeguarding policies, properly maintaining equipment.

Wage

£13,520 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Training course

Customer service specialist (level 3)

Hours

Monday to Friday, 8:00am - 2:30pm.

32 hours 30 minutes a week

Start date

Thursday 15 October 2026

Duration

1 year 3 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

• Assist with the day-to-day maintenance of the school site, including classrooms, outdoor areas, and shared facilities
• Support the site manager/caretaker with basic repairs (e.g., fixing fixtures, minor plumbing, simple carpentry tasks)
• Help ensure the school premises are clean, safe, and well-maintained at all times
• Carry out routine inspections of buildings, grounds, and equipment, reporting issues promptly
• Assist with opening and closing the school, including unlocking/locking gates, doors, and windows
• Support health and safety procedures, including fire safety checks, alarm tests, and emergency preparedness
• Help set up rooms, halls, and outdoor spaces for school activities, assemblies, and events
• Assist with grounds maintenance such as litter picking, basic gardening, and upkeep of play areas
• Support contractors and external service providers working on-site, ensuring compliance with school procedures
• Learn and follow safeguarding policies and ensure pupils’ safety is always prioritised
• Maintain equipment and tools, ensuring they are stored safely and used correctly
• Develop skills and knowledge through on-the-job training and relevant coursework as part of the apprenticeship
• Work collaboratively with school staff, demonstrating reliability, initiative, and a willingness to learn
• Perform any other reasonable duties as directed by the headteacher

Where you'll work

East Sheen Primary School
London
SW14 8ED

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

ACHIEVING FOR CHILDREN COMMUNITY INTEREST COMPANY

Training course

Customer service specialist (level 3)

What you'll learn

• Business focused service delivery: Demonstrate a continuous improvement and future focussed approach to customer service delivery including decision making and providing recommendations or advice
• Business focused service delivery: Resolve complex issues by being able to choose from and successfully apply a wide range of approaches
• Business focused service delivery: Find solutions that meet your organisations needs as well as the customer requirements
• Providing a positive customer experience: Through advanced questioning, listening and summarising negotiate mutually beneficial outcomes
• Providing a positive customer experience: Manage challenging and complicated situations within your level of authority and make recommendations to enable and deliver change to service or strategy
• Providing a positive customer experience: Use clear explanations, provide options and solutions to influence and help customers make choices and agree next steps
• Providing a positive customer experience: Explore and interpret the customer experience to inform and influence achieving a positive result for customer satisfaction
• Providing a positive customer experience: Demonstrate a cost conscious mind-set when meeting customer and the business needs
• Providing a positive customer experience: Identifying where highs and lows of the customer journey produce a range of emotions in the customer
• Providing a positive customer experience: Use written and verbal communication to simplify and provide complex information in a way that supports positive customer outcome in the relevant format
• Working with customers/customer insights: Proactively gather customer feedback, through a variety of methods. Critically analyse, and evaluate the meaning, implication and facts and act upon it
• Working with customers/customer insights: Analyse your customer types, to identify or anticipate their potential needs and expectations when providing your service
• Customer Service performance: Maintain a positive relationship even when you are unable to deliver the customer’s expected outcome
• Customer Service performance: When managing referrals or escalations take into account historical interactions and challenges to determine next steps
• Service Improvement: Analyse the end to end service experience, seeking input from others where required, supporting development of solutions
• Service Improvement: Make recommendations based on your findings to enable improvement
• Service Improvement: Make recommendations and implement where possible, changes in line with new and relevant legislation, regulations and industry best practice

Training schedule

The training will take place at work and 6 hours each week will be allocated to training.

More training information

Way2Work is a professional UK based apprenticeship training provider offering apprenticeship vacancies and full-time job opportunities for people aged 16+.

The Way2Work service has been successfully supporting young people to find apprenticeship vacancies and achieve their apprenticeship qualifications for 40 years, all with local employers who value and encourage them to achieve their full potential.

Requirements

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills
• Presentation skills
• Administrative skills
• Team working
• Initiative
• Patience
• Physical fitness

Other requirements

• Passing a Disclosure and Barring Service (DBS) check
• Being comfortable with working at height
• Being comfortable with cleaning school grounds