Control Room Opertator - Data Centre

Job Title: Control Room Operator (Data Centre) x3

Location: London, Manchester or Slough

Client:
Our client is a leading global data centre owner and operator, trusted by hyperscalers, cloud providers, and enterprise customers across the UK and Europe. With a rapidly expanding portfolio of state-of-the-art, Tier III & IV facilities, they deliver secure, scalable, and sustainable digital infrastructure that underpins finance, cloud, AI, and mission-critical industries.

Focused on innovation and sustainability, the business has committed to 100% renewable energy and net-zero targets, while continuing to invest in hyperscale and edge data centre builds across major UK and European markets. Their teams are at the forefront of delivering resilient, always-on services in an industry where uptime and reliability are everything.

Due to an increase in workload, they are now hiring for 3 Control Room Operators for each of their campus in London, Manchester & Slough.

The Role
We are seeking a Control Room Operator to join our mission-critical data centre operations team. This role is central to maintaining uptime, monitoring critical systems, and responding to incidents in a high-availability environment. The successful candidate will work in a 24/7 control room environment, ensuring the smooth operation of electrical, mechanical, and IT infrastructure systems that support our data centre.

Key Responsibilities
Monitoring & Operations

• Monitor all Building Management Systems (BMS), Data Centre Infrastructure Management (DCIM), and security platforms.
• Track real-time performance of power, cooling, fire suppression, and network systems.
• Escalate alarms and anomalies according to standard operating procedures (SOPs).

Incident & Emergency Response

• Act as the first point of contact for incidents and outages.
• Coordinate communication between on-site engineers, external vendors, and management.
• Execute and document emergency procedures in line with SLA/OLA requirements.

Reporting & Documentation

• Maintain accurate shift logs, incident reports, and escalation records.
• Support audit and compliance requirements (ISO 27001, ISO 22301, Uptime Tier Standards).
• Provide shift handover briefings to ensure continuity of operations.

Compliance & Safety

• Ensure adherence to data centre security and access control procedures.
• Follow HSE and risk management guidelines during incidents.
• Support testing and drills for fire, power failure, and emergency evacuation.

Skills & Qualifications
Essential:

• Experience in a control room, NOC, SOC, or critical facilities monitoring environment (preferably in data centres, telecoms, or utilities).
• Knowledge of BMS, DCIM, SCADA or similar monitoring platforms.
• Strong technical awareness of HVAC, UPS, generators, fire systems, and networking fundamentals.
• Excellent communication skills for incident management and escalation.
• Ability to work rotating 24/7 shifts (including nights, weekends, and holidays).

Desirable:

• Certifications: CompTIA Server+, CCNA, or equivalent facilities/technical qualifications.
• Familiarity with Uptime Institute Tier standards, ISO 27001, or ITIL frameworks.
• Previous experience in mission-critical industries (finance, defence, healthcare, telecoms).