Repairs and Voids Surveyor
- Lead the delivery of void property inspections and responsive repairs surveying activities across a residential housing portfolio.
- Carry out pre-void inspections within agreed service level timescales and assess properties against lettable standards.
- Categorise void properties and develop appropriate scopes of work based on complexity, condition, and turnaround targets.
- Raise works orders using housing management systems, ensuring repairs are instructed accurately and within required timescales.
- Undertake pre-inspections, work-in-progress inspections, post-inspections, and snagging inspections to verify quality and compliance.
- Accurately diagnose building defects, repair failures, component deterioration, and maintenance requirements.
- Diagnose condensation, ventilation failures, water ingress, insulation deficiencies, and other property-related damp and mould issues.
- Ensure compliance with Awaab's Law timeframes, statutory obligations, and internal service standards.
- Record inspection findings with full photographic evidence and detailed technical reports.
- Manage repair cases through to completion, ensuring all records, updates, and documentation are accurately maintained.
- Undertake condition surveys and technical inspections as required to support responsive maintenance and asset management activities.
- Identify HHSRS hazards and escalate significant health and safety concerns where necessary.
- Monitor repair expenditure and ensure value for money through accurate diagnosis, specification writing, and contractor management.
- Liaise with residents, contractors, consultants, and internal stakeholders regarding repair requirements, programmes, and timescales.
- Ensure homes meet the Decent Homes Standard and Homes (Fitness for Human Habitation) requirements.
- Support the identification and referral of major works, component replacements, and capital investment opportunities.
- Provide technical advice to operational teams on repairs, maintenance, damp and mould, and property condition matters.
- Attend contractor performance meetings and contribute to service improvement initiatives.
- Maintain accurate inspection records across relevant housing management and compliance systems.
- Promote excellent resident satisfaction through proactive communication, professional conduct, and effective case management.
- Ensure all activities are delivered in accordance with legislative requirements, regulatory standards, health and safety obligations, and organisational procedures.
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