Risk and Controls Manager

Locations - London, Bristol and Birmingham

Hybrid working - 3 days in the office, 2 days working from home

Why this job matters

BT’s ability to manage risk is fundamental to its strategic progress, performance, and the trust it builds with stakeholders. To strengthen this capability, BT is rolling out a new integrated framework for risk, controls, and assurance. This initiative presents an exciting opportunity to embed the framework within business units, enabling better decision-making and contributing to BT’s long-term resilience and value.

The Risk and Controls Manager will play a key role in this transformation. The role involves maintaining and continuously improving the Unit’s control framework, supporting dynamic risk management, and providing clear, actionable insights to senior leaders. A strong understanding of technology-related risks—such as cyber security and operational resilience—and Agile ways of working is essential. Ultimately, the role ensures leadership has a clear view of the control environment, helping them prioritise and take corrective action where needed.

What you’ll be doing

• Oversee daily implementation and improvement of the Unit’s Key Control Framework, working closely with control owners and operators.
• Manage and communicate control changes, ensuring updates are accurately reflected in Artemis.
• Support bi-annual self-assessments of Key Controls across the Unit
• Assist risk owners in identifying and managing Unit Point and Emerging risks.
• Contribute to initiatives that enhance Unit resilience and future readiness.
• Act as the main liaison for Unit audit and assurance activities, supporting teams with queries, actions, and remediation.
• Prepare reports for Unit leadership on risks, controls, and assurance status.
• Represent the Unit RCA team in forums and collaborate with Group RCA to share best practices and develop solutions.
• Mentor team members and act as a technical resource.
• Promote awareness of emerging trends in risk and control.

The skills you'll need

Essential

• Experience writing, implementing, operating and/or assuring internal controls in a large corporate environment.
• Experience writing reports and presentations for senior leadership teams. Proficient in Power point and Excel.
• Significant experience working in, or with, an audit/assurance function.

Desirable:

• Previous experience in the telco sector

Benefits

• 10% on target bonus
• BT Pension scheme, minimum 5% Employee contribution, BT contribution 10%
• From January 2025, equal family leave: receive 18 weeks at full pay, 8 weeks at half pay and 26 weeks at the statutory rate. It’s for all parents, no matter how your family is made up.
• Enhanced women’s health support: including help with menopause symptoms, cancer screenings, period care and more.
• 25 days annual leave (not including bank holidays), increasing with service
• 24/7 private virtual GP appointments for UK colleagues
• 2 weeks carer’s leave
• World-class training and development opportunities
• Option to join BT Shares Saving schemes.

Our leadership standards

Looking in:
Leading inclusively and Safely
I inspire and build trust through self-awareness, honesty and integrity.
Owning outcomes
I take the right decisions that benefit the broader organisation.

Looking out:
Delivering for the customer
I execute brilliantly on clear priorities that add value to our customers and the wider business.
Commercially savvy
I demonstrate strong commercial focus, bringing an external perspective to decision-making.

Looking to the future:
Growth mindset
I experiment and identify opportunities for growth for both myself and the organisation.
Building for the future
I build diverse future-ready teams where all individuals can be at their best.

About us

BT Group was the world’s first telco and our heritage in the sector is unrivalled. As home to several of the UK’s most recognised and cherished brands – BT, EE, Openreach and Plusnet, we have always played a critical role in creating the future, and we have reached an inflection point in the transformation of our business.

Over the next two years, we will complete the UK’s largest and most successful digital infrastructure project – connecting more than 25 million premises to full fibre broadband. Together with our heavy investment in 5G, we play a central role in revolutionising how people connect with each other.

While we are through the most capital-intensive phase of our fibre investment, meaning we can reward our shareholders for their commitment and patience, we are absolutely focused on how we organise ourselves in the best way to serve our customers in the years to come. This includes radical simplification of systems, structures, and processes on a huge scale. Together with our application of AI and technology, we are on a path to creating the UK’s best telco, reimagining the customer experience and relationship with one of this country’s biggest infrastructure companies.

Change on the scale we will all experience in the coming years is unprecedented. BT Group is committed to being the driving force behind improving connectivity for millions and there has never been a more exciting time to join a company and leadership team with the skills, experience, creativity, and passion to take this company into a new era.

A FEW POINTS TO NOTE:

Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.

We will also offer reasonable adjustments for the selection process if required, so please do not hesitate to inform us.

DON'T MEET EVERY SINGLE REQUIREMENT?

Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.