Senior Operations Manager - Events - Full Time - London

Owned by CH&Co Catering Group Ltd, Create have been delivering unforgettable food experiences to clients across every corner of London for an impressive 30-year legacy. From music venues to museums, client offices to private residences and pop-up venues to beautiful gardens, our talented kitchen and operational teams deliver an unrivalled experience of uncompromised quality at each and every event. Working collaboratively with our clients, venue partners and supply chain, the commitment of our knowledgeable, reliable and passionate team remains as steadfast as ever: we will consistently deliver stunning, seasonal and sustainable dishes to our clients. CH&Co’s expertise and enthusiasm span the hospitality sector and our talented teams operate across the UK and Ireland in workplaces, schools, venues, visitor attractions, healthcare, stadia and events. The collection of brands within the company portfolio include: Create, Ultimate Experience, Gather & Gather, Company of Cooks, and many more.

Job Title: Senior Operations Manager - Bespoke Events

Salary: £45,000 - £55,000 per annum + bonus

Location: Wimbledon with regular travel to central London

Working Pattern: 40 hours per week, predominantly Monday - Friday with flexibility required over weekends and evenings for events

The role:

As a Senior Operations Manager, you will work within the operations team and report into the Operations Director. You will be passionate about events, a foodie, personable, motivated, a team player and driven by providing a 5-star service.

Typical activities and responsibilities will include:

• Successful event planning and event delivery across a wide range of prestigious venues, clients and agents

• Provision of seamless operational delivery across a variety of diverse event styles, including 3 course dinners, canapé and bowl food receptions, conferences and food station events.

• Exceptional level of customer service, exceeding client expectations

• Deliver events in line with budget set by sales team

• Motivate, lead and support team as the only senior sales manager

• Supplier management

• Carry out operational site visits with both venue representative and clients

• Support sales team with supplier costings and updates

• Liaise with Head Chef, and kitchen team, on logistical matters for events

• Manage and coordinate event logistics/operations on site

• Adhere to necessary Health and Safety obligations stipulated by venues and/or clients

The ideal candidate will have:

• Proven track record of 3-4 years within catering/hospitality/venues/agency

• Have experience of running large and complex events within London venues

• Exceptional attention to detail and organisational skills

• Demonstrate excellent communication - fluent conversational/written English is essential

• Ability to manage budgets and understanding of company profit margins

• Ability and confidence to negotiate with suppliers

• Ability to work and problem solve when under pressure

• Ability to motivate teams onsite

• A proactive approach with enthusiasm and commercial awareness

• Strong time management skills

• Ability to work effectively as part of a team as well as individually

• An interest in catering and events industry

• Computer literacy with excellent knowledge of Microsoft software including Excel and Word

What's in it for you?

Working with Create has its perks! People are at the heart of everything we do, so we've developed a range of benefits to keep you happy. 

• Personal Development and Training opportunities 
• Life assurance scheme 
• Pension scheme 
• Holiday allowance 
• Private medical eligibility 
• Eye care 
• A great wellbeing strategy – including access to our Employee Assistance Programme, salary finance 
• Family friendly support 
• Regular social events and communication with our leaders 
• A holiday purchase scheme 
• Volunteering days 
• Professional subscriptions 
• Recognition schemes and people awards 
• Long service awards 
• Access to some great high street discount vouchers