Zendesk Administrator

Position: Zendesk Administrator

Department: Help Experience, Advisor Success

Full Time

Ready for a challenge?

Then Just Eat Takeaway.com might be the place for you. We’re a leading global online delivery platform, and our vision is to empower everyday convenience.

Whether it’s a Friday-night feast, a post-gym poke bowl, or grabbing some groceries, our tech platform connects tens of millions of customers with hundreds of thousands of restaurant, grocery and convenience partners across the globe.

About this role

Just Eat Takeaway.com is seeking a highly motivated and skilled Zendesk Administrator to join our team in London. You'll play a crucial role in ensuring our global Customer Care and Operations teams have the tools they need to succeed. This position requires a passion for creating, deploying, and monitoring world-class products that enable our teams to provide an exceptional experience for our customers and restaurant partners.

These are some of the key components to the position:

Shape the Zendesk platform: Collaborate with our international teams to understand and address their specific needs, providing expert-level, hands-on support and solutions.

Drive process improvements: Proactively identify and implement solutions to optimize internal processes and improve reporting accuracy within Zendesk Support and Chat.

Support deployments and training: Participate in the deployment of Zendesk to new teams and assist in training new users. You will also create and maintain documentation on Zendesk configuration and processes.

Monitor and analyze usage: Track Zendesk adoption through qualitative and quantitative methods, gather user feedback, and publish regular reports to key stakeholders.

Collaborate on solutions: Work hand-in-hand with a core engineering team, Product Managers, and Technology Managers to develop and implement bespoke Zendesk solutions, including using third-party applications.

Assist with integrations: Provide support for other operational systems that are linked to Zendesk, such as Talkdesk and Salesforce.

What will you bring to the team?

Moderate to advanced Zendesk administrator and configuration experience.

In-depth knowledge of the Zendesk suite (Support, Messaging, Talk, Guide, Explore).

Highly organized and analytical with a strong attention to detail.

Ability to work independently and as part of a larger engineering team.

Proven ability to solve complex problems and use best practices to improve processes.

Excellent communication and presentation skills.

Proficiency in spreadsheet tools, statistical analysis, and/or SQL.

Experience in documenting and understanding operational processes.

At JET, this is on the menu:

Our teams forge connections internally and work with some of the best-known brands on the planet, giving us truly international impact in a dynamic environment.

Fun, fast-paced and supportive, the JET culture is about movement, growth and about celebrating every aspect of our JETers. Thanks to them we stay one step ahead of the competition.

Inclusion, Diversity & Belonging

No matter who you are, what you look like, who you love, or where you are from, you can find your place at Just Eat Takeaway.com. We’re committed to creating an inclusive culture, encouraging diversity of people and thinking, in which all employees feel they truly belong and can bring their most colourful selves to work every day.

What else is cooking?

Want to know more about our JETers, culture or company? Have a look at our where you can find people's stories, blogs, podcasts and more JET morsels.

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