Project Manager, EAP Operations
- Competitive Compensation and Benefits
- Home Office Stipend
- Business Connectivity Reimbursement (Phone/Internet)
- Gym Membership or Equipment Reimbursement
- LinkedIn Learning Subscription
- Flexible Work Environment
- Tuition Reimbursement After One Year of Service
- Accelerated Career Path
- Award-Winning Culture & Community Outreach
- Foster a positive and inclusive team member experience across diverse geographies and cultures.
- Collaborate with cross-functional teams (Operations, Technology, Finance, HR, and regional leadership) to drive operational improvements and efficiency.
- Act as a key liaison between regional business units, global teams, and leadership to ensure project alignment and effective execution.
- Facilitate project meetings, provide regular status updates, and communicate key milestones to stakeholders across EAP.
- Manage expectations and priorities across multiple internal clients in different countries and time zones.
- Ensure stakeholder alignment by clearly communicating risks, dependencies, and delivery timelines.
- Lead end-to-end delivery of operational projects, including scope definition, planning, execution, risk management, and post-implementation review.
- Propose and implement process improvements focused on productivity, service quality, scalability, and financial performance.
- Develop, deploy, and maintain project plans, timelines, and resource allocations while proactively managing risks and roadblocks.
- Analyze operational data and performance metrics to identify optimization opportunities and support informed decision-making.
- Ensure compliance with company policies, regional regulations, and operational best practices across EAP.
- Drive change management efforts by developing training materials, documentation, and process guidelines to support adoption and sustainability.
- Bachelor's degree in Business Administration, Operations Management, or a related field.
- 5+ years of experience in project management, operations, or a related role within a corporate or professional services environment.
- Experience working in multi-country or regional (EAP/EMEA/APAC) environments preferred.
- Strong knowledge of project management methodologies and tools (Agile, Waterfall, Lean, or similar).
- PMP or equivalent project management certification is a plus.
- Strong analytical, problem-solving, and decision-making skills.
- Proven ability to manage multiple priorities in a fast-paced, dynamic environment.
- Excellent stakeholder management and communication skills, with the ability to influence without authority.
- Attention to detail with a structured, outcome-oriented mindset.
- Comfortable working across cultures, time zones, and varying levels of organizational maturity.
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