Reservations Agent

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The Chancery Rosewood is h oused in the iconic former U.S. Embassy on Grosvenor Square, reimagined by British architect Sir David Chipperfield. Including 144 spacious suites designed by Joseph Dirand, and a variety of dining and entertainment spaces: providing a stage for progressive ideas, voices and expression.

Every great stay begins with the perfect booking experience. As a Reservations Agent , you’ll be the first point of contact for future guests, setting the tone with seamless service and expert guidance. Whether handling inquiries, confirming bookings, or assisting travel partners, you’ll ensure every reservation is handled with care, precision, and a touch of warmth.

Key Responsibilities:

• Handle reservation inquiries via phone and email, ensuring every detail is accurate and every guest feels valued.
• Maintain up-to-date records, process payments, and ensure all reservations meet hotel standards.
• Use a strategic approach to convert inquiries into confirmed bookings while ensuring guests get the best possible experience.
• Conduct arrival checks, verify booking accuracy, and support other departments with reservation details.
• Work closely with travel agents, corporate clients, and internal teams to enhance the reservation process.

About You:

• You know how to balance warm hospitality with a strategic approach to booking conversions.
• You naturally spot inconsistencies and ensure everything is accurate before a guest arrives.
• Whether over the phone or via email, you engage guests professionally and personably.
• You’re comfortable using the Opera reservation systems like Opera and Synxis to manage bookings efficiently.
• You collaborate effortlessly with other departments, ensuring a seamless guest journey from start to finish.

Diversity and Inclusion

We believe in bringing together individuals for the long-term success of our hotel and the communities we operate in. We are committed to offering a transparent, fair and consistent recruitment process for all. Ensuring equal employment opportunity regardless of race, religion, sex, national origin, sexual orientation, age, marital status, disability, or gender identity.

About Rosewood

Rosewood Hotel Group is one of the leading global lifestyle and hospitality management groups. Our foundation is a commitment to “Relationship Hospitality” – a belief that true hospitality springs from the nurturing and building of strong and lasting relationships with fellow associates, guests, partners and the communities in which our hotels operate. By doing so, we strive to become the industry leader in delivering the true meaning of hospitality.