Business Administrative Assistant Apprenticeship

Summary

Provide the admin support to the nursery. To ensure the smooth running, administrative support to the nursery, ensuring that the highest level of service is provided to the customer, whilst supporting the business. A place where positivity and individuality strive every day.

Wage

£14,133.60 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

It can be increased in the second year.

Training course

Business administrator (level 3)

Hours

Monday to Friday 9am to 5pm, shifts, may work evenings and weekends.

36 hours a week

Start date

Monday 13 October 2025

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

• Manage general correspondence and be the main point of contact for parents regarding admissions etc. and other external enquiries.
• Supporting the registration paperwork relating to new starters at the nursery and reservations
• Alongside the Nursery Manager, help ensure that the Nursery meets its obligations in relation to health & safety, equal opportunities, diversity and discrimination and other relevant statutory obligations.
• Monitor and maintain insurance policies
• Alongside the Nursery Manager, initiate cost-saving/cutting arrangements, negotiate purchasing contracts ensuring, where possible, ordering nursery supplies at minimal cost.
• Maintaining family and account records on the nursery computer programme which training will be provided.
• Review of the monthly Suggested Fee Report. Raise any concerns with the Nursery Manager.
• Collection of fees including the administration of Childcare vouchers, pursuing outstanding fees and resolving any account queries.
• Maintaining accurate and confidential staff, children, and parents' records.
• Generating reports that are appropriate and approved by the Nursery Manager.
• 
  Preparing the monthly payroll spreadsheet. Ensure that this is authorised by the Nursery Manager/Deputy before forwarding to the Accountant.
• 
  Liaising with the Nursery Manager with general employee administration.
• General computer use, accurate use of Microsoft Office Application
  Working with Nursery Software-Baby’s Days
  Keeping petty cash records.
• Welcoming parents, children and visitors and provide a tour of the setting.
• Communicating pleasantly and effectively in person, in writing and on the telephone.
• Keeping the office tidy.
• Working closely with the Nursery Manager/ Deputy. General office duties
• Any other duties requested by the Nursery Manager/ Deputy.

This job description is not exhaustive and may be reviewed further to the requirements of the nursery.

Where you'll work

1 Hatch Lane
London
E4 6LP

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

WALTHAM FOREST COLLEGE

Training course

Business administrator (level 3)

What you'll learn

• Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
• Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
• Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
• Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
• Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
• Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
• Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
• Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Training schedule

• Waltham Forest College - 707 Forest Road, Walthamstow, London, E17 4JB. 1 day a week.
• On-site training.

Requirements

Essential qualifications

GCSE in:

• English (grade 4)
• Maths (grade 4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills
• Presentation skills
• Administrative skills
• Number skills
• Analytical skills
• Team working
• Initiative

Other requirements

Passing a Disclosure and Barring Service (DBS) check.