Account Manager
Are you a dynamic, experienced leader with a passion for hospitality and delivering exceptional experiences?
Join one of London’s leading venues as Account Manager and take ownership of a vibrant, fast-paced venue everything from corporate conferences and brand activations to private celebrations and cultural events through to retail cafes and grab and go counters.
About the Role
As Account Manager , you’ll be the driving force behind the operational and commercial success of the site. You’ll lead a talented team across events operations, retail catering, and sales, ensuring every event runs smoothly, clients are thrilled, and business targets are exceeded.
Key Responsibilities
- Oversee the day-to-day operations of the site, ensuring the highest standards of service, safety, and efficiency.
- Lead, coach, and inspire a multidisciplinary team across operations, sales, and events delivery.
- Collaborate with marketing and sales teams to drive bookings and maximise revenue.
- Manage client relationships, from initial enquiry to post-event follow-up. Ensuring exceptional experiences.
- Monitor budgets, cost control, and P&L performance, reporting directly to senior leadership.
- Ensure compliance with health & safety, licensing laws, and other regulatory standards.
- Maintain the venue to a premium standard in terms of presentation, cleanliness, and functionality.
What We’re Looking For
- Proven experience as a General Manager in an events, hospitality, or venue-based environment.
- Strong leadership and team management skills calm under pressure, solution-focused, and people-first.
- Commercial acumen with experience managing budgets and driving revenue.
- Excellent communication and client relationship skills.
- A passion for events, service excellence, and operational detail.
- Flexibility to work evenings and weekends depending on event schedules.
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