Mobile Supervisor - Airport Operations

ICTS UK & IRELAND
Heathrow, Greater London

Job Description: Mobile Supervisor - Airport Operations

Position Summary

The Mobile Supervisor is a dynamic and critical leadership role responsible for maintaining the highest standards of operational excellence, security, and safety across the airfield and/or terminal operations. This is a highly visible, mobile position that requires proactive engagement, rapid response to incidents, and effective management of multiple teams dispersed across various operational and security posts. The successful candidate will be a key point of contact for escalations, ensuring seamless operational delivery and exceptional communication with internal and external stakeholders.

Key Responsibilities

Operational Leadership & Team Management:

  • Supervise, guide, and support multiple teams across a wide range of operational posts
  • Conduct regular mobile patrols of the assigned area to monitor performance, compliance, safety, and security protocols.
  • Allocate manpower and resources effectively to meet fluctuating operational demands and priorities.
  • Conduct team briefings and ensure all personnel are informed of daily operational priorities, updates, and security alerts.

Incident Response & Escalation Management:

  • Act as the primary point of escalation for security breaches, safety incidents, and operational disruptions within the assigned zone.
  • Respond promptly and decisively to all incidents, taking charge to co-ordinate an effective response and ensure a swift resolution.
  • Conduct initial investigations, complete detailed and accurate incident reports, and liaise with relevant internal departments and external authorities (e.g., airport police, airfield fire service) as required.

Stakeholder Engagement & Communication:

  • Build and maintain strong professional relationships with key stakeholders, including airline operations, ground handling teams, and regulatory bodies.
  • Utilise excellent verbal and written communication skills to provide clear, concise, and timely operational updates to the Duty Manager and other departments.
  • Represent the company in a professional manner at all times during stakeholder interactions.

Compliance, Safety & Security:

  • Ensure all teams strictly adhere to company policies, standard operating procedures (SOPs), and airport safety and security regulations.
  • Hold a valid driving licence. An Airside Driving Permit (ADP) is required for this role (training provided if necessary).
  • Promote and enforce a culture of safety, security, and vigilance among all staff. Conduct routine checks on security and equipment integrity.

Performance & Reporting:

  • Monitor key performance indicators (KPIs) for assigned teams and zones, focusing on security, safety, and operational efficiency.
  • Provide constructive feedback and coaching to team members to drive continuous improvement.
  • Complete accurate and detailed shift logs, incident reports, and equipment status documentation.

Person Specification

Qualifications & Experience

Essential:

  • Proven experience in a supervisory or team leader role within an airport, aviation security, logistics, or a high-compliance operational environment.
  • Full, valid UK driving licence. Ability to obtain an Airside Driving Permit (ADP) is essential.
  • Exceptional verbal and written communication skills, with the ability to communicate confidently and effectively with people at all levels.
  • Demonstrable experience in incident management and operational problem-solving.
  • Strong stakeholder management and engagement skills.
  • Ability to manage multiple priorities and teams across a large physical area while maintaining composure under pressure.
  • Flexibility to work a shift pattern, including early mornings, late nights, weekends, and public holidays.

Desirable:

  • In-depth knowledge of UK airport operational procedures, particularly airside safety and security protocols.
  • Able to operate in a control room environment liaising with stakeholders / emergency services. Escalate incidents appropriately, manage and deploy resources to deal.
  • Formal training in incident command, health and safety.
  • Formal qualification in Aviation/Airport Operations or Management.

Personal Attributes

  • A proactive and solutions-oriented leader.
  • Decisive and calm under pressure.
  • Highly mobile and energetic.
  • Exceptional interpersonal and influencing skills.
  • A strong sense of integrity and responsibility.

ICTS IS AN EQUAL OPPORTUNITIES EMPLOYER

Posted 2025-09-18

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