Mobile Supervisor - Airport Operations

ICTS UK & IRELAND
Heathrow, Greater London

Job Description: Mobile Supervisor - Airport Operations

Position Summary

The Mobile Supervisor is a dynamic and critical leadership role responsible for maintaining the highest standards of operational excellence, security, and safety across the airfield and/or terminal operations. This is a highly visible, mobile position that requires proactive engagement, rapid response to incidents, and effective management of multiple teams dispersed across various operational and security posts. The successful candidate will be a key point of contact for escalations, ensuring seamless operational delivery and exceptional communication with internal and external stakeholders.

Key Responsibilities

Operational Leadership & Team Management:

  • Supervise, guide, and support multiple teams across a wide range of operational posts
  • Conduct regular mobile patrols of the assigned area to monitor performance, compliance, safety, and security protocols.
  • Allocate manpower and resources effectively to meet fluctuating operational demands and priorities.
  • Conduct team briefings and ensure all personnel are informed of daily operational priorities, updates, and security alerts.

Incident Response & Escalation Management:

  • Act as the primary point of escalation for security breaches, safety incidents, and operational disruptions within the assigned zone.
  • Respond promptly and decisively to all incidents, taking charge to co-ordinate an effective response and ensure a swift resolution.
  • Conduct initial investigations, complete detailed and accurate incident reports, and liaise with relevant internal departments and external authorities (e.g., airport police, airfield fire service) as required.

Stakeholder Engagement & Communication:

  • Build and maintain strong professional relationships with key stakeholders, including airline operations, ground handling teams, and regulatory bodies.
  • Utilise excellent verbal and written communication skills to provide clear, concise, and timely operational updates to the Duty Manager and other departments.
  • Represent the company in a professional manner at all times during stakeholder interactions.

Compliance, Safety & Security:

  • Ensure all teams strictly adhere to company policies, standard operating procedures (SOPs), and airport safety and security regulations.
  • Hold a valid driving licence. An Airside Driving Permit (ADP) is required for this role (training provided if necessary).
  • Promote and enforce a culture of safety, security, and vigilance among all staff. Conduct routine checks on security and equipment integrity.

Performance & Reporting:

  • Monitor key performance indicators (KPIs) for assigned teams and zones, focusing on security, safety, and operational efficiency.
  • Provide constructive feedback and coaching to team members to drive continuous improvement.
  • Complete accurate and detailed shift logs, incident reports, and equipment status documentation.

Person Specification

Qualifications & Experience

Essential:

  • Proven experience in a supervisory or team leader role within an airport, aviation security, logistics, or a high-compliance operational environment.
  • Full, valid UK driving licence. Ability to obtain an Airside Driving Permit (ADP) is essential.
  • Exceptional verbal and written communication skills, with the ability to communicate confidently and effectively with people at all levels.
  • Demonstrable experience in incident management and operational problem-solving.
  • Strong stakeholder management and engagement skills.
  • Ability to manage multiple priorities and teams across a large physical area while maintaining composure under pressure.
  • Flexibility to work a shift pattern, including early mornings, late nights, weekends, and public holidays.

Desirable:

  • In-depth knowledge of UK airport operational procedures, particularly airside safety and security protocols.
  • Able to operate in a control room environment liaising with stakeholders / emergency services. Escalate incidents appropriately, manage and deploy resources to deal.
  • Formal training in incident command, health and safety.
  • Formal qualification in Aviation/Airport Operations or Management.

Personal Attributes

  • A proactive and solutions-oriented leader.
  • Decisive and calm under pressure.
  • Highly mobile and energetic.
  • Exceptional interpersonal and influencing skills.
  • A strong sense of integrity and responsibility.

ICTS IS AN EQUAL OPPORTUNITIES EMPLOYER

Posted 2025-09-18

Recommended Jobs

Senior Cost Controller

Astute People
City of London, Greater London

Astute's Nuclear team is partnering with one of the international leaders supporting in the nuclear energy sector to recruit a Senior Cost Controller for their Avonmouth site. The rewarding Senior …

View Details
Posted 2025-10-15

Physics Teacher

Tradewind Recruitment
Hounslow, Greater London

Physics Teacher A high-performing secondary school based in the Hounslow area is looking for a qualified Physics teacher to join their science department. This is a full-time role startin…

View Details
Posted 2025-10-11

Service Advisor

Cricklewood, Greater London

About the position The successful candidate for our Service Advisor position will have previous experience in a similar role and proven customer service skills. You will be welcomed int…

View Details
Posted 2025-09-10

Garment Technologist

Fred Perry Ltd
London

Triple Wimbledon champion Fred Perry founded his brand in 1952. He was the son of a cotton spinner, who played and fought his way through, always with style – and despite the establishment. Today, Fr…

View Details
Posted 2025-09-30

Assistant Professor/Associate Professor in Chemical Engineering

Imperial College London
Kensington & Chelsea, Greater London

Salary range: Assistant Professor: £70,718 to £80,148 per annum Associate Professor: Minimum starting salary of £82,969 per annum Location: South Kensington Campus, London About the role…

View Details
Posted 2025-10-09

ST1 FY2 Senior House Officer (SHO) General Surgery NHS West London United Kingdom

Work Place Doctors
West London

ST1 FY2 Senior House Officer (SHO) General Surgery NHS West London United Kingdom via Workplace Doctors on a fixed term / permanent basis. ***Doctor Grade: Senior House Officer/ FY2 ST1 SHO ***Sp…

View Details
Posted 2025-10-18

Head Barista and Lounge Host

Fooditude
London

Head Barista and Lounge Host Fulltime, 40 hours a week, Monday to Friday, £33,280 p/a Fooditude are looking for a Head Barista and Lounge Host to provide superb service at a prestigious client …

View Details
Posted 2025-09-25

Chef de Partie | The Telegraph

Brunning & Price Limited
Putney, Greater London

Are you a culinary enthusiast looking for a vibrant kitchen to call home? We're on the hunt for a talented  Chef de Partie to join our passionate team here at  The Telegraph in Putney . If you thriv…

View Details
Posted 2025-09-30

Year 4 Teacher - Good School - Kingston - January 2026 Start

Marchant Recruitment
Kingston upon Thames, Greater London

A welcoming and well-resourced Good School in Kingston is seeking a dedicated Year 4 Teacher to join their KS2 team from January 2026 . This is a Full-Time Year 4 Teacher role, offering the opp…

View Details
Posted 2025-10-04

Lettings Consultant

CHERRY PICK PEOPLE
Central London

North Greenwich, London £25,000 basic + £55,000–£65,000 OTE Office-based, all on one site A unique opportunity has arisen for an ambitious Lettings Consultant to join the team behind one of L…

View Details
Posted 2025-09-11