Implementation Manager

About us

Since our founding in 2018, DNA Payments has rapidly grown into one of the largest independent, fully integrated omnichannel payments providers in the UK and Europe. We specialize in helping businesses seamlessly accept payments, whether it's through cutting-edge POS systems or online platforms.

Recognized as one of the top 50 fintech start-ups by Beauhurst, we are a true innovator in the financial space. Backed by £100 million Private Equity funding from Alchemy, we now process over £1.2 billion every month, serving 60,000+ businesses across the UK and Europe.

Our dynamic team of 375 professionals operate from our London headquarters, with regional offices spanning Hull, Nottingham and Kazakhstan. As we continue to expand, we’re on a mission to empower businesses to thrive through pioneering payment solutions. Join us and be a part of the exciting journey towards reshaping the future of payments.

We’re looking for an organised and proactive Implementation Manager to join our growing team. This is a newly created role, designed to ensure our large and corporate customers experience a smooth and seamless onboarding journey.

From the moment a deal is signed, you’ll take the lead in managing the implementation process, aligning internal teams, removing blockers, and keeping both customers and colleagues fully informed every step of the way.

This role is ideal for someone who thrives on organisation, enjoys solving problems, and wants the challenge of building processes from the ground up.

Working hours: 37.5

Key Responsibilities:

• Own and manage the onboarding journey for new large and corporate customers.
• Act as the main point of contact for customer stakeholders during implementation.
• Coordinate across multiple internal business areas to ensure timely delivery of all tasks.
• Identify and remove blockers, escalating or resolving issues quickly.
• Create and refine onboarding processes, tools, and documentation.
• Provide clear and regular updates to both internal teams and customers.
• Work closely with the Account Management and Customer Success team to ensure a seamless handover once onboarding is complete.
• Manage multiple projects at once, balancing priorities and deadlines effectively.
• Challenge and influence stakeholders where necessary to ensure successful delivery.

About You:

• Strong organisational and project management skills.
• Excellent communication skills, both written and verbal, with the ability to engage stakeholders at all levels.
• Confident decision-maker who can prioritise effectively.
• Comfortable challenging assumptions and driving solutions.
• Able to work independently and take ownership of tasks and processes.
• Process-oriented, with a keen eye for continuous improvement.
• Previous experience in implementation, project coordination, or a similar role is highly desirable.

What’s in it for you?

You’ll work with a collaborative team and join a fast-growth fintech where you’ll get the chance to learn and develop, and if that’s not enough, you also receive the following benefits.

• 25 days holiday per year
• Private Medical
• Life Assurance
• Ride to work
• Access to self-learning platform
• Bookboon
• Income Protection
• Workplace Pension
• Employee Assistance Programme

Educate, Discover & Inspire

At DNA Payments, we believe that diversity drives innovation and inclusion fosters creativity. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We celebrate and promote an inclusive environment where all employees feel valued, respected, and empowered.

Join us in creating a workplace that reflects the diverse world and customers we serve.

Should you require any reasonable adjustments throughout the interview process, please make us aware.