Customer Support Administrator (3 Month Contract) - Remote

✨Join Us at The Centre for ADHD Research and Excellence: Shaping the Future of Accessible Healthcare✨

At CARE ADHD, we're revolutionising private healthcare by making ADHD assessments and treatment more affordable and accessible to those who need it. Our client-centred approach, combined with lean methodology and a focus on continuous improvement, drives our commitment to excellence. We embrace an innovative mindset, encouraging rapid learning and adaptation through our 'fail fast' ethos. With ambitious plans to become the largest ADHD service provider outside the NHS within the next five years, we are committed to pushing boundaries and fostering innovation.

💫What we are looking for?

We’re looking for a flexible and detail-oriented Customer Support Administrator to join us on a 3-month contract and provide extra support during a busy period. This is a great opportunity to gain experience in a fast-growing healthcare organisation, combining administrative tasks with some direct patient contact.

😎What You’ll Be Doing:

This is a project-based support role where you’ll:

• Help us keep patients moving smoothly through their care journey.
• Complete key process tasks accurately and on time.
• Communicate with patients in a clear, supportive, and professional way.
• Work closely with our Client Services team to reduce backlogs and improve flow.

This role is about making things happen - balancing care and accuracy while supporting both the team and our patients.

🚀To thrive in this role you’ll need to:

• Experience in administration, customer support, or healthcare services.
• Great written and verbal communication - warm, professional, and clear.
• Strong attention to detail and ability to follow processes.
• Comfortable using different systems and tools (training provided).
• A proactive team player who lives our values: Excellence, Human-First Innovation, Action & Support.

🙏🏻What You Can Expect from Us

• 3-month fixed-term contract
• Remote-first, flexible working.
• Full training and supportive team culture.
• The chance to make a difference in a fast-scaling organisation improving access to ADHD care.
• Be part of one of the UK’s most ambitious HealthTech start-ups

🗓️Our Hiring Process

We aim to make our hiring process as streamlined as possible.

• A Talent call with our Talent Acquisition Specialist
• An Interview with our Hiring Manager
• Offer!

🩵Apply with Confidence

Studies show that men apply for roles when they meet around 60% of the qualifications, whereas women and other marginalised groups often apply only if they meet every requirement. If you believe you’re a great fit but don’t meet every single requirement, we encourage you to apply!

At Care ADHD, we’re committed to building a diverse and inclusive environment. We encourage applications from candidates of all backgrounds, especially those from historically marginalised communities, as we work together to create a more equitable future.