Sales Operations Coordinator FTC

DR. MARTENS

London

Dr. Martens is more than a brand - it’s a global icon with over 60 years of attitude, heritage, and cultural impact. We’re a thriving, values‑driven business powered by diverse thinkers, bold doers, and people who bring their whole selves to work. If you’re ready to make your mark, you’re in the right place. At DM, our values guide everything we do: Be Yourself, Act Courageously, Show You Care. They’re not just words - they’re how we turn passion into progress. WHERE YOU SIT As our Sales Operations Coordinator you’ll be part of the Sales team working closely with brilliant people across the business. Reporting directly to Sales Operations Lead. You’ll be at the core of fast‑moving, high‑impact initiatives shaping Dr. Martens - today and for the future. This role is a 12 month Fixed Term Contract. WHERE YOU CONTRIBUTE The Sales Operations role is pivotal in enabling the commercial team to deliver a premium, consumer-centric experience across wholesale and B2B channels. This role ensures operational excellence in order management, data accuracy, and process compliance, supporting the achievement of revenue, margin, and customer satisfaction targets. By acting as the key link between Sales, Supply & Demand, Finance, and Distribution, the role underpins our strategic priorities of simplifying operations, improving efficiency, and driving profitable growth . 1. Order Management & Fulfilment · Ensure timely and accurate entry, validation, and release of customer orders in line with allocation coverage, delivery dates, and company targets. 2. Customer Service & Issue Resolution · Act as the primary point of contact for wholesale partners and internal teams, resolving queries promptly to maintain service excellence and protect against failures in quality, cost, or delivery. 3. Returns & Compliance · Manage returns strictly in accordance with company guidelines, ensuring compliance and minimising financial impact. 4. Data Governance & Reporting · Maintain and audit customer master data, ensuring integrity across ERP/CRM systems. Provide regular reporting on workload, order status, and operational KPIs to Sales Manager. 5. Cross-Functional Collaboration · Liaise with Supply & Demand, Distribution Centre, and Finance to ensure seamless execution of fulfilment, credit resolution, and value-added services (VAS). 6. Continuous Improvement · Identify process inefficiencies and propose improvements to enhance operational speed, accuracy, and scalability. 7. Risk Management · Highlight and escalate issues impacting order fulfilment, inventory allocation, or customer satisfaction, ensuring proactive resolution. KEY SKILLS & CAPABILITIES 1. Technical Expertise- Strong proficiency in ERP and CRM systems; advanced Excel skills; EDI literacy is a plus. 2. Analytical & Detail Orientation- Ability to interpret data, maintain accuracy, and identify trends or anomalies. 3. Process & Operational Knowledge- Deep understanding of order-to-cash processes, supply chain principles, and wholesale operations. 4. Communication & Collaboration- Exceptional interpersonal skills to manage relationships across internal teams and external partners. 5. Problem-Solving & Adaptability- Ability to work in a fast-paced environment, prioritise effectively, and adapt to change. 6. Customer Orientation- Commitment to delivering a premium experience for wholesale partners and safeguarding brand reputation. 7. Language Skills- Fluent in English; proficiency in local language(s) essential for market (e.g., French, Dutch, German). WHAT’S IN IT FOR YOU?
Hybrid working- 3 days in office
Welcome to the family free pair of Docs
65% off all Docs
READY TO FILL YOUR BOOTS? If you’re excited to own your impact, shape the future of an iconic brand, and grow your career in a place that champions individuality — we’d love to hear from you. At Dr. Martens, we are committed to creating an environment in which we can all be our best and bring our authentic selves to work. We encourage applications, regardless of race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, age, veteran status, or disability. Diverse and inclusive teams have a positive impact on our brand; helping us speak authentically to our consumers. We strive to develop a business where our people can thrive and feel empowered to express themselves. Because we believe everyone should feel supported and included whatever their role in the Dr. Martens community. YOUR FUNDAMENTAL QUALITIES It’s never just a job at Dr. Martens. It’s a way of life. We live and breathe our Fundamentals - INTEGRITY. PROFESSIONAL. PASSIONATE. TEAM PLAYERS. They define who we are and how we get the job done. We believe each role is as unique as the person who does it.

Posted 2026-06-03

Recommended Jobs

Power Platform Developer LBS- 012 (Project)

Southwark Council

Southwark, Greater London

Job Category : IT Location : 160 Tooley Street, Southwark Council Hours Per Week : 36.00 Start Date : Immediate Start Start Time : 10:00 End Time : 17:00 Salary: £345.86 per day T…

View Details

Posted 2026-05-30

Technology Recruitment Team Lead - European SAP Freelance Market

Next Ventures

London

Job Title: Technology Recruitment Team Lead - European SAP Freelance Market Company: Next Ventures Location: London, United Kingdom About Next Ventures: Next Ventures is a leading g…

View Details

Posted 2026-05-30

Automatic Door Engineer

Get Staff

Redbridge, Greater London

Automatic Door Engineer - East London - Up To £21.00 Per Hour + Overtime Automatic Door Engineer Package Overview: * £16.00- £21.00 Per Hour + Overtime (Negotiable depending on experience) * Full-Ti…

View Details

Posted 2025-10-18

Hospitality Supervisor

Vacherin Ltd.

London

Job Details We're recruiting an experienced Hospitality Supervisor who is passionate about exceptional food and world-class customer service, and who can confidently oversee all Compass Group UK…

View Details

Posted 2026-05-15

Mid-weight Brand Designer

Your Studio

London

YourStudio - Mid-weight Brand Designer YourStudio is a dynamic strategy and experience design agency specialising in creating next-generation experiences and environments for global brands and ret…

View Details

Posted 2026-04-01

Soft Tissue Therapist (Islington, Clapham, Wimbledon, Richmond) (Hiring Immediately)

usc

London

Third Space Medical Soft Tissue Therapist Clinical · Wimbledon, Clapham, Islington, Richmond, Wimbledon Greater London Do you want to be part of a strong MSK MDT including senior MSK physios, osteopa…

View Details

Posted 2026-03-27

Drama Teacher - Mixed Secondary School in Lambeth

Marchant Recruitment

London

Drama Teacher – Mixed Secondary School in Lambeth (January Start) Location: Lambeth Start Date: January 2026 Contract Type: Full-time, Permanent Salary: Paid to Scale A creative and …

View Details

Posted 2025-12-06

Senior Quantity Surveyor

Gold Group

South East London

Senior Quantity Surveyor - Major Infrastructure (Design) Location : Elephant & Castle, London (Hybrid - 3 days office-based) Salary : £50,000 to £80,000 + travel allowance & package I am curre…

View Details

Posted 2026-05-30

Teacher of Chemistry - Haringey Independent School

Marchant Recruitment

London

School Status & Location Sector: High-Achieving All-Through Independent School (3-18). Borough: Haringey (Inner London, England). Start Date: Permanent, full-time role commencing April 2026.…

View Details

Posted 2026-01-09

Waiting Staff

Giggling Squid

London

Waiting Staff Giggling Squid is the largest Thai restaurant group in the UK. At the heart of Giggling Squid are the incredible people, each of whom shares the generosity of spirit that lies behind…

View Details

Posted 2026-05-27