Clinical Ops Lead for Adult Services

Salary: £70k-£75k

Location: Canary Wharf or Hybrid (base yourself in our Canary Wharf office - or work from anywhere in the UK with regular visits to our office for training, development and team meetings)

Reports to: Head of the Clinical Care Hub

✨Join Us at The Centre for ADHD Research & Excellence: Shaping the Future of Accessible Healthcare✨

At Care ADHD, we're revolutionising private healthcare by making ADHD assessments and treatment more affordable and accessible to those who need it. Our person-centred approach, combined with lean methodology and a focus on continuous improvement, drives our commitment to excellence. We embrace an innovative mindset, encouraging rapid learning and adaptation through our 'fail fast' ethos.

We’ve scaled rapidly since our launch, and with ambitious plans to become the largest ADHD service provider outside the NHS within the next five years, we are committed to pushing boundaries and fostering innovation to deliver outstanding care.

💫 What we are looking for?

We’re looking for a compassionate, organised, and hands-on Clinical Ops Lead for Adult Services to oversee our team of Clinical Specialists. Reporting into our Head of Clinical Care Hub, you’ll be responsible for the day-to-day leadership of the team, providing line management, coaching, KPI oversight and general support, ensuring our patients experience clear, timely and empathetic communication at every step.

This is a brilliant opportunity for someone who loves developing people and improving service delivery. You’ll work closely with colleagues across the Client Success Team, Feedback and Resolutions Team and with our Associates, acting as the voice of both the patient and our clinical teams in a fast-moving, values-led environment.

😎What You Will Be Doing:

The Clinical Ops Lead for Adult Services will be responsible for overseeing and developing Care ADHD’s Clinical Care Hub, which provides remote titration and medication prescribing services. This role involves ensuring the safe, effective, and patient-centred delivery of ADHD medication services while maintaining clinical governance, compliance, and best practices.

The successful candidate will lead a team of non-medical prescribers, pharmacists and substantive assessors, ensuring high-quality patient care and spearheading innovation in digital medication services. The ideal candidate will bring extensive knowledge, leadership skills, and a passion for improving ADHD care.

Responsibilities within the Hub include writing prescriptions, performing clinical reviews prior to titration, carrying out annual and ad-hoc reviews as required, creating shared care agreements, managing clinical queries, and collaborating with key stakeholders from external organisations to support patients.

As a predominantly remote team, the successful candidate must be experienced in using digital healthcare platforms, managing virtual teams, and ensuring seamless remote patient care. They will collaborate with multidisciplinary professionals, oversee clinical staff, and drive service improvement while balancing leadership responsibilities with some direct clinical work.

Key Responsibilities

Operational Oversight

• Lead triage processes for referrals, assigning cases to the appropriate team member based on complexity and expertise.
• Support the Head of Clinical Care Hub implementing and refining workflows, policies, and procedures to enhance operational efficiency.
• Collaborate with cross-functional teams, including Client Success, to support patient outcomes and experience.
• Monitor resource allocation through our dedicated scheduling tool, and adjust priorities to meet service demands effectively.
• Conduct data analysis to identify areas for improvement in patient experience and operational performance.
• Support with direct clinical duties as required (e.g., prescribing controlled drugs, facilitating treatment discussions, conducting risk assessments).
• Ensure effective use of digital healthcare systems, including electronic prescribing, virtual consultations, and remote monitoring tools.
• Support and train staff in best practices for remote patient care, ensuring a seamless virtual service.
• Maintain strong communication and collaboration across remote, hybrid and office based teams.

Clinical Excellence

• Oversee all clinical activities within the Hub, including medication queries, ADHD monitoring, and prescribing practices.
• Act as the first point of escalation for clinical complaints and high-risk cases, ensuring timely responses and the implementation of actions based on investigation outcomes
• Ensure compliance with NICE guidelines, professional and ethical standards (NMC/HCPC), regulatory standards (CQC), and CARE ADHD values and protocols.
• Support clinical risk management and take the lead on urgent escalations, risk assessments, and safeguarding concerns
• Conduct regular team audits to maintain high standards of patient care.
• Develop strategies to improve clinical outcomes and patient safety.

Leadership and Team Management

• Lead and mentor a team of NMPs, pharmacists and substantive assessors within the Clinical Care Hub, supporting with monthly supervision, annual reviews and probation meetings.
• Foster a culture of collaboration, transparency, innovation, and continuous professional development.
• Oversee caseload management and distribute tasks effectively based on team workload, skills, and service priorities.
• Drive operational improvements to enhance productivity, streamline workflows, and improve service delivery.
• Implement innovative solutions to automate processes and improve efficiency.
• Reports into the Head of Clinical Care Hub, with direct reporting responsibility for the Clinical Care team.
• Monitor team performance and provide regular feedback and development plans.
• Support recruitment, onboarding, and training of new clinicians within the Clinical Care Hub.

Education and Training

• Ensure team members are up to date on clinical advancements and best practices.
• Organise and participate in team meetings and development days as required.

Patient Advocacy

• Collaborate with cross-functional teams to provide educational resources that support patients and caregivers, empowering them in managing their ADHD.
• Develop mechanisms to gather and act on patient feedback, ensuring continuous improvement.

🚀 To thrive in this role you’ll need:

Education: Registered Mental Health Clinician with extensive experience supporting adults, complemented by a proven track record in operational leadership.

Experience: Minimum of 5 years experience in a mental health service, and 5 years experience in a leadership role.

Certifications: Non-Medical Prescribing Qualification preferred but not essential

What We’re Looking For:

• Strong knowledge of ADHD services and medication
• Proven experience in leading clinical teams and optimising workflows
• Strong communication and leadership skills, with a focus on team development and engagement
• Ability to work effectively in a multidisciplinary team, as well as cross-functionally
• Strong organisational and time management skills
• Excellent problem-solving skills, with the ability to drive efficiency and innovation
• Proficiency in using electronic health records (EHR) and prescribing systems
• Confident and proficient with technology, with the ability to excel in a remote work environment
• Strong understanding of digital health solutions and experience optimising the use of technology in a clinical setting
• Able to stay focused and adaptable in a fast-moving, rapidly growing environment

What We Value:

Care is at the heart of who we are - in how we support patients, and in how we treat each other as colleagues. We believe the way we show up for each other is just as important as what we do. Skills matter, but it’s our mindset and behaviours that protect the supportive culture we’ve built, and help us thrive together. We value:

• Kindness - treating colleagues, partners, and everyone we support, with respect and care.
• Transparency - being open and honest so that trust can grow.
• Reflection - pausing to learn from experience and improve together.
• Growth mindset - always welcoming feedback and challenges as opportunities to develop.
• Accountability - taking ownership of our actions and outcomes, not to assign blame, but to learn, adapt, improve, and move forward.
• Solution-seeking - focusing on constructive ways forward, even when things are tough.
• Collaboration - sharing ideas, supporting one another, and celebrating collective success.

What You Can Expect from Us:

• Competitive salary
• Work from our Canary Wharf office, or join on a hybrid basis from anywhere in the UK
• Team get-togethers
• 25 days holiday (plus UK public holidays)
• A paid day off on your birthday
• Office equipment when you join
• Pension contribution
• Be part of one of the UK’s most ambitious HealthTech start-ups with plenty of room for growth

Beyond the benefits, you’ll find a team that celebrates wins, learns from challenges, and genuinely looks out for one another.

🗓️Our Hiring Process:

We aim to make our hiring process as streamlined as possible. Shortlisted candidates will undergo an initial screening call with a member of our Talent Acquisition team, followed by an interview with Rachel, our Head of Clinical Care Hub.

🩵Apply with Confidence:

Studies show that men apply for roles when they meet around 60% of the qualifications, whereas women and other marginalised groups often apply only if they meet every requirement. If you believe you’re a great fit but don’t meet every single requirement, we encourage you to apply.

At Care ADHD, we’re committed to building a diverse and inclusive environment. We encourage applications from candidates of all backgrounds, especially those from historically marginalised communities, as we work together to create a more equitable future.