Front of House Assistant - FTC

We are looking for Front of House Assistants to provide a high quality experience for patrons of The Old Vic. A full job description can be found below.

Terms

We are looking for Front of House staff who are available to work a minimum of 3-4 shifts per week.

These are fixed term contracts for the run of A Christmas Carol which will be due to end 10 January 2026.

It is mandatory for you to attend the Front of House training day on 10 November 2025, 10am – 5pm and the new starter Induction Training session on 11 th November 2025, 10am - 5pm.

We operate Minimum Shift Contracts (MSCs). The key terms of MSCs are:

• On an average performance week, we run 9 performances per week (Mon-Sat evenings, and Matinees on Tuesdays, Thursdays and Saturdays).

• You will work a fixed number of shifts each performance week, between Monday and Saturday.
• You will be required to work over the Christmas period, dates include 24 Dec, 26 Dec (Boxing Day), 27 Dec and 31 Dec (New Years Eve, Matinee).

• You may be required to work on Saturdays.
• We are looking for staff who can specifically work Tuesday and Thursday Matinees (12:45pm start time)

• We run a fortnightly rota which repeats for the duration of the entire run (usually 8-12 weeks ahead).

• You may work in either Bar or Usher roles as part of working as a FOH Assistant.

• You may be able to pick up additional shifts on top of your MSC as overtime.

• You will be paid in arrears, on a monthly basis.

What’s great about working at The Old Vic?

• Free therapy from our therapy partner SelfSpace
  
• Mental health support via our in house Mental Health Champions
• Pension scheme with The People’s Pension
• Enhanced sick pay
• All staff social events
• Staff discount in Penny and The Old Vic bars as well as discounts in local bars and restaurants
• Opportunities to get involved with staff clubs and working groups such as the Inclusion Working Group

The job

As front line staff, Front of House Assistants welcome and help our visitors; control entry into each space; supervise the audience during performances and events, serve drinks from the Theatre Bars, and ensure the smooth and efficient running of all the public areas of the Theatre.

Assistants must have full knowledge of the House evacuation procedures and perform all duties to a high standard of customer care in attitude, approach and appearance.

Areas of responsibility

• Working as part of the Front of House team (Bar and Usher).

• Welcoming patrons in a polite and enthusiastic manner.

• Proving patrons with accurate information, correct directions and effective assistance and help, as required in all parts of the House.

• Assisting customers with access requirements.

• Assisting with events, specific access performances or other responsibilities (show specific) as required.

• Maintaining a customer friendly and safe environment in which the public can enjoy the performances.

• Contributing to the delivery of a great audience experience by providing outstanding service, enhancing our reputation.

This is not an exhaustive list of duties and the Theatre's management may, at any time, allocate other tasks which are of a similar nature or level.

Person Specification

Essential

• Previous experience of working in a theatre or similar venue in a customer facing role (ideally bar and/or usher).

• A proven ability to provide a high level of customer service at all times.

• A proven ability to work collaboratively as part of a team.

• Able to demonstrate proactivity and initiative.

• Ability to adapt to changing priorities and demands.

• Availability to work evenings, matinees and/or weekends

How to apply

We understand that everyone is different and we want you to apply in whichever way you feel best shows your skills and experience. There are a range of ways that you can apply with us:

1. Sending a short video file of yourself (no longer than two minutes in length), detailing your experience, why you are applying for the role and what about working at The Old Vic interests you (have a look at the person specification in the job description).
2. Sending a short audio file of yourself (no longer than two minutes in length), detailing your experience, why you are applying for the role and what about working at The Old Vic interests you.
3. Completing our application form.
4. Uploading your CV and covering letter, explaining why you are interested in the role and working at the Old Vic.

As a Disability Confident employer, The Old Vic has made a commitment that all applicants with disabilities who meet the essential criteria for this job will be invited to interview. H owever in the event that we have a high volume of applications all of whom meet the criteria and identify as disabled, meaning it is not practicable to interview everyone, we may apply a weighting to the shortlisting criteria, or add an additional shortlisting stage before any interviews take place. In all cases we will take care to ensure that any criteria or weightings do not disadvantage disabled applicants.

All appointments are made subject to satisfactory references and proof of eligibility to work in the UK.

The Process

The recruitment process for this role will be one stage :

• 1st stage in person 30-minute conversation on 5 November 2025.

The closing date for this role is midday on Thursday 30 October 2025.

Equal Opportunities

We actively support and encourage people from a variety of backgrounds, experiences and skill sets to join us and help shape what we do. We are particularly keen to receive applications from people of the global majority, LGBTQ+, neurodiverse and disabled candidates.

We may take positive action, in cases where candidates are equally qualified, to increase the employment of under-represented groups at The Old Vic.

In the event that we ask you to attend the theatre for a conversation and you are struggling financially, we may be able to reimburse you for any reasonable travel costs.

We partner with a range of inclusive organisations, to find out more please read our FAQs.

FAQs

Read our recruitment and selection and equal opportunities FAQs here .