Casual Front of House / Host - Gulf Air Lounge Heathrow Airport T4

Job Introduction

About the Role

Casual Front of House/ Host at Gulf Air Falcon Gold Lounge Heathrow Airport T4

We’re experience makers.

And relationship builders .

And we’re hiring !

Most people only dream of being at the most exclusive places or out-of-this world events. At Sodexo Live! you don’t dream it, you live it every day. Here you’ll grow your skills at the most celebrated events and venues alongside a team of hospitality professionals that work, celebrate, and make memories together. Because we’re more than just waiters.

Be part of something greater.

Casual Front of House/ Host at Gulf Air Falcon Gold Lounge Heathrow Airport T4

Role Responsibility

Start of shift:

• Set the lounge furniture, Cushions coffee tables etc, ensure the condiments, glasses, cups etc are neatly arranged.
• Ensure all food and beverages are displayed according to specification.
• Ensure the coffee machine is ready to use.
• Water the plants.
• Load service counters as and when directed and to ensure sufficient supplies throughout the service period.
• Ensure that the lounge seating area is clean, sofa chairs and tables are arranged as per the lounge plan.
• Assist the chef with some food preparations for example fruit plates, cheese boards etc.
• From time to time, you might be asked to carry other reasonable tasks such as helping with stock rearrange delivery (Juices, Water other Fizzy drinks which use for front of house)
• Buffet area deep cleaning (Days when we haven’t got Kuwait in the morning)
• Clear the table areas and ensuring that all the used crockery and cutlery and glasses are cleared from the dining area and brought to the dishwashing area.
• Ensure all food and beverages are displayed according to specifications and replenished as necessary.

B. During the shift, and after Lounge operating hours:

• Maintain the presentation and cleanliness of the dining, bar and buffet areas at all times.
• Ensure the dining area is adequately stocked during service times.
• Clear the table areas and ensuring that all the used crockery and cutlery and glasses are cleared from the dining area and brought to the dishwashing area.
• Ensure all food and beverages are displayed according to specifications and replenished as necessary.
• Provide an efficient and friendly service to lounge customers, ensuring that all their needs are met.
• Build rapport and interact with customers.
• Report any customer feedback (complaints and compliments) and take some remedial action, if possible.
• Liaise with, and assist chef on duty and Gulf lounge team, as required.
• Maintain lounge cleanliness during lounge operating hours.
• Handle coffee machine cleaning process after the lounge closes.
• Wipe all tables, cupboards, desks and other furniture free from finger/food/ beverage stains.
• Vacuum the buffet area to remove all dirt and crumbs
• Sweep and mop the buffet tiled area
• Report any incidents of accidents, fire, theft, loss, damage, or other irregularities to your Line Supervisor or Manager.
• Time to time, you might be asked to carry other reasonable tasks

Key Performance Indicators (KPIs)

• To dress accordingly to the standards and guidelines always advised and wear the supplied uniform garments when on duty.
• To only use products and equipment supplied and specifically for the job.
• Ensure that all H&S documentation for example cleaning schedules is signed off daily once all tasks have been completed.
• Comply with all legal and company procedures relating to food safety, health and safety and personal hygiene.
• Proactive in completing online upcoming trainings to be fully compliant.
• Sign in and out when on shift to ensure hours worked are paid correctly. Follow the shift’s rota.
• Attend training sessions and staff meetings as requested.

The Ideal Candidate

Essential

• Front of house and customer facing experience is a must
• An element of food experience
• Highly motivated
• Attention to detail
• Able to work on own initiative within a team environment

Desirable

• Lounge experience
• Airport experience

Package Description

• 16-24 guaranteed hours per week
• £12.60 per hour
• Any employee benefits, rewards and recognition.

About the Company

Sodexo Live!
We’re Experience Makers.

And go-getters, fanatic foodies, and community pillars.

At Sodexo Live! build a career where ‘everyday’ is anything but normal. Our experiences are unique, and so are our people. Bring personality, your background, and your desire for delighting others. In return we’ll give you all you need to thrive.
We Belong to a team that feels like family, ACT with purpose and be inclusive, Thrive in our career, while able to Be Live in the moment creating exceptional memories.

After giving it all, you’ll return home knowing that you’ve played your part in creating a truly unforgettable moment.
Because at Sodexo Live! we’re so much more.

Be part of something greater

Why choose Sodexo Live! –

At Sodexo Live! we believe in making every moment count, for the guests we serve and for our team members. We take pride in crafting exceptional events at the most prestigious venues on the planet, making every event a positive story worth telling. Whether at high-profile sports venues, cultural destinations, corporate events or once-in-a-lifetime social functions, you won’t just craft the moment… you’ll be immersed in the action. As part of the Sodexo Live! team, you belong to something greater. You bring people together and make a real impact in local communities through the power of shared experiences. You have the opportunity to gain the skills to thrive for a long-term career with a team that is inclusive and always ready to embrace the moment.

Globally Sodexo Live! contributes to the success of events such as Royal Ascot, the Tour de France, the Rugby World Cup and soon the Paris 2024 Games, and showcases exceptional venues such as the Eiffel Tower Restaurants, Bateaux Parisiens, Yachts de Paris, the Royal Academy of Arts in London, the Museo del Prado in Madrid, the Hard Rock Stadium, the Scottish National Gallery, and the Hollywood Bowl in Los Angeles.

Other venues in the UK include, Fulham FC, the ACC Liverpool, and Edinburgh’s magnificent Signet Library.

Sodexo Live! is part of Sodexo which provides catering, facilities management, employee benefits and personal home services to 100 million consumers daily in 56 countries. At Sodexo we believe in the difference a day makes. That’s why we are proud to focus on people’s essential needs: we see them as key to improve the quality of life. We know that by focusing on the tangible, the real, the concrete improvements, day after day, for millions of people, we have a big impact not only on individuals but also on society and the planet. We believe it all starts with the everyday.