Senior Implementation Consultant - Quality Systems

Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $2B in revenue in our last fiscal year with extensive growth potential ahead.

At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company – we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors.

As a Work Anywhere company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment.

Join us in transforming the life sciences industry , committed to making a positive impact on its customers, employees, and communities.

The Role

Tired of working with old technology? Looking for an opportunity to change how GxP documents, quality processes, and regulatory compliance are managed in Life Sciences? Veeva’s Vault Quality suite is the industry’s only complete quality solution for managing quality processes with regulated content and data across the organization.

Veeva Systems is looking for Senior Consultants who have deep quality expertise and a passion for helping customers transform and modernize their quality management processes with our cloud-based Quality suite of applications (Vault QMS, Vault QualityDocs, LIMs).

As a key member of our Professional Services team, the Senior Consultant will be at the forefront of our mission and responsible for three main things:

- Understanding our customers’ challenges and global quality and compliance needs, translating requirements into solution design, and defining global strategies for deploying our cloud-based solution for managing quality processes across the enterprise.

- Leading and mentoring talented project team members implementing and configuring the designed solution.

- Becoming a customer advocate, working closely with other Veeva teams (Product, Sales, Strategy) to ensure customer success today and in the future.

Opportunities are available within the EU for this role; this is a remote position. Qualified EU-based candidates are encouraged to apply.

What You’ll Do

• Lead life sciences customers in the rapid configuration and implementation of applications to support the management of quality processes
• Guide customers on how to enhance their quality and compliance culture through the use of Veeva’s Quality suite to drive risk analysis, quality metrics, continuous improvement, and audit/inspection readiness
• Define strategies and implementation program(s) for deploying Vault Quality across an organization globally
• Content management solution design, prototyping, configuration, and documentation
• Project management, including resource planning, leading and motivating a cross-functional team, and project tracking and forecasting
• Primary customer liaison managing communication between the project team, customer, and internal stakeholders
• Mentor project team and junior consultants in the Professional Services organization
• Represent Professional Services across multiple engagements and workstreams (e.g., solution design and configuration, data migration, systems integration, etc.)
• Ensure customer success from beginning to end of the engagement life cycle

Requirements

• 10+ years’ experience working with life sciences companies in the quality domain
• Proven track record leading high-impact global system implementation programs for life sciences as a consultant, business or IT lead, and/or business sponsor for quality software solutions
• Proven expertise in quality and compliance, quality management systems, document control, and global change management
• Proven ability to manage diverse stakeholders and ensure delivery to a high degree of satisfaction
• Ability and willingness to “roll up your sleeves” to design and implement a Quality solution
• Ability to quickly understand business requirements and create corresponding solution designs
• Proven ability to work independently in a dynamic, fast-moving environment
• Expert on life sciences compliance and computer systems validation requirements
• Ability to travel, up to 50%
• 4-year degree required
• Qualified candidates must be legally authorized to be employed in Europe. Veeva Systems does not anticipate providing sponsorship for employment visa status for this employment position

Nice to Have

• Direct experience with systems such as Veeva Vault, QUMAS, MasterControl, TrackWise, OpenText, SharePoint, Documentum, FirstDoc/FirstPoint, NextDocs, etc.
• Life Science, computer science, or related degree
• RAC and/or ASW Certification
• SaaS/Cloud experience
• Experience in demoing software applications in product pre-sales
• Experience in services delivery management

Perks & Benefits

• Health & wellness programs
• Veeva charitable giving program

#RemoteUK

Veeva’s headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world.

As an equal opportunity employer, Veeva is committed to fostering a culture of inclusion and growing a diverse workforce. Diversity makes us stronger. It comes in many forms. Gender, race, ethnicity, religion, politics, sexual orientation, age, disability and life experience shape us all into unique individuals. We value people for the individuals they are and the contributions they can bring to our teams.

If you need assistance or accommodation due to a disability or special need when applying for a role or in our recruitment process, please contact us at [email protected] .