Store Manager F/H London

What’s Horace?

Founded in 2016, Horace has transformed the market, doing things differently : more digital, more retail, faster, more open. In short, different from anything else out there. Horace is a leader in France, #1 in men's facials, and is expanding in the UK, USA and China. Horace is looking for a Store Manager for our Covent Garden store !

What will you be responsible for?

You’ll effectively be Horace’s British Ambassador, coaching and mentoring the in-store team, as well as:

- Inspiring, educating and making customers happy by showing your first-class expertise in our products

- Managing and building the store’s overall performance, by monitoring team and store activity (KPIs: sales, sales index, average basket size, conversion rate)

- Creating a positive environment for your team, leading them by example and helping them to improve and grow

- Flexing your communications skills: you’ll be constantly collaborating and sharing insights with other store managers, and resolving issues quickly if/when they appear

- Efficiently managing the day-to-day running of the store’s operations and inventory

- Keeping your store looking good and feeling great throughout the day

- Getting involved in employee training and induction with the program that’s been put together by the Retail team.

What skills are we looking for?

- You’re already an open, experienced, friendly Manager, and you know how work independently

- You’ve got natural leadership and interpersonal skills and you know how to support your team and get the best out of them

- You can address the needs of the business with your team's performance, hitting KPIs like sales, sales index, ABV, CVR

- You’re great under pressure, and always able to take a step back to find solutions, especially when for your customers

- You love to create an unforgettable experience for customers and know how important the details are

- You roll up your sleeves and get down to business when necessary

- You're flexible with your hours, evenings and weekends

- You know our brand - understanding or speaking French would be useful

The good stuff:

Horace is a diverse, inclusive and forward-thinking brand. Our flexible and supportive working culture provides a place for innovative thinking, and we value entrepreneurial, boundary-pushing, out-of-the-box thinking to make the Horace experience the best in London! Plus:

- Competitive salary

- Benefits that equal the French team

- Growth potential

- Leading your own team in the UK

3 steps to Horace heaven:

- 1st screening with our Talent acquisition team , to get to know you better and understand your career plan

- 2nd interview with our Retail Director , who’ll tell you more about the position and answer your questions

- 3rd interview with our Chief commercial & Marketing Officer , to explain our way of working and see if it matches your profile

Offers usually follow within 48 hours