SuccessFactors Support Lead

Job Title: SAP SuccessFactors Support Lead
Contract Length: 6 months
Sector: Public Sector
Start Date: ASAP

Overview:
We are seeking an experienced SAP SuccessFactors Support Lead to provide post-go-live support for a public sector organisation that has recently implemented SAP SuccessFactors. This role will be critical in stabilising the system, supporting end users, and driving continuous improvement across the platform.

Key Responsibilities:

• Lead day-to-day support operations for SAP SuccessFactors modules (e.g. Employee Central, Recruitment, Performance & Goals).
• Act as the primary point of contact for system issues, escalations, and stakeholder queries.
• Manage and prioritise incident and service request queues, ensuring SLAs are met.
• Coordinate with third-party vendors and technical teams to resolve defects and system issues.
• Support knowledge transfer and upskilling of internal teams.
• Identify and implement system improvements and optimisation opportunities.
• Ensure system governance, data integrity, and compliance with public sector standards.

Key Requirements:

• Proven experience supporting SAP SuccessFactors in a post-go-live environment.
• Strong understanding of core modules, particularly Employee Central.
• Experience working within the public sector or similarly regulated environments.
• Demonstrated ability to lead support teams and manage stakeholders effectively.
• Familiarity with ITIL processes (incident, problem, change management).
• Strong problem-solving and communication skills.

Desirable:

• SAP SuccessFactors certification(s).
• Experience with integration tools (e.g. CPI, Boomi).
• Exposure to payroll integration and reporting/analytics tools.