SuccessFactors Support Lead
Job Title: SAP SuccessFactors Support Lead
Contract Length: 6 months
Sector: Public Sector
Start Date: ASAP
Overview:
We are seeking an experienced SAP SuccessFactors Support Lead to provide post-go-live support for a public sector organisation that has recently implemented SAP SuccessFactors. This role will be critical in stabilising the system, supporting end users, and driving continuous improvement across the platform.
Key Responsibilities:
- Lead day-to-day support operations for SAP SuccessFactors modules (e.g. Employee Central, Recruitment, Performance & Goals).
- Act as the primary point of contact for system issues, escalations, and stakeholder queries.
- Manage and prioritise incident and service request queues, ensuring SLAs are met.
- Coordinate with third-party vendors and technical teams to resolve defects and system issues.
- Support knowledge transfer and upskilling of internal teams.
- Identify and implement system improvements and optimisation opportunities.
- Ensure system governance, data integrity, and compliance with public sector standards.
Key Requirements:
- Proven experience supporting SAP SuccessFactors in a post-go-live environment.
- Strong understanding of core modules, particularly Employee Central.
- Experience working within the public sector or similarly regulated environments.
- Demonstrated ability to lead support teams and manage stakeholders effectively.
- Familiarity with ITIL processes (incident, problem, change management).
- Strong problem-solving and communication skills.
Desirable:
- SAP SuccessFactors certification(s).
- Experience with integration tools (e.g. CPI, Boomi).
- Exposure to payroll integration and reporting/analytics tools.
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