Application / Operations Support Analyst
Responsibilities and Duties
- Responsible, along with other operations analysts, for the day-to-day management of the exchange platforms.
- Provide 1st line application and operational support to connected clients to ensure smooth day-to-day operations.
- Monitor and troubleshoot application systems to ensure high availability, stability, and performance.
- Work with other departments (Compliance, Surveillance, Infrastructure, and Sales) to ensure appropriately monitored live operations of all platforms.
- Support the build-out, configuration, and deployment of new exchange platforms and applications.
- Take a lead role in technology client support, including platform delivery management, support, and knowledge transfer.
- Raise, manage, and deploy changes to support the day-to-day running of multiple exchange platforms.
- Compile and document outage reports for any production incidents once resolved.
- Be a subject matter expert on the exchange platforms from a technological and operational perspective.
- Take part in release review meetings and assist with implementing system upgrades and patches.
- Actively identify, raise, and pursue improvements and changes that will benefit the team and the wider ecosystem.
- Collaborate with internal teams to resolve technical issues effectively and ensure knowledge sharing.
- Document processes and create detailed reports for technical issues, resolutions, and operational procedures.
- Maintain a strong understanding of the financial services industry and its technology requirements.
- Ensure compliance with relevant regulations, industry standards, and internal policies.
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