Food and Beverage Sales Administrator - Conrad London St. James
- Annual Salary of £28,500
- A global travel program for team members
- Uniforms
- Meals whilst on duty
- To be part of a fabulous team
- Restaurants reservations incentives scheme in place
- The Blue Boar Pub, opened May 2021, which is a contemporary take on a British pub
- The Hedgerow, the hotel's first cocktail bar, which takes inspiration from the beauty of the traditional British countryside
- The Pem, a glamourous and elegant restaurant in the centre of the hotel showcasing classic British cuisine using modern techniques
- The Orchard, for afternoon teas and lighter meals
- The Executive Lounge, an exclusive space dedicated to our most valued guests, providing a higher level of luxury and personalized service.
- Seven Meetings & Events Spaces, perfectly designed to host a wide range of gatherings and events, each space offers the same commitment to quality, luxury, and service excellence that define Conrad London St. James.
- Manage all individual and group restaurant bookings, ensuring accurate details, billing, and guest preferences are recorded.
- Respond to phone and email enquiries promptly and professionally, maintaining brand tone and attention to detail.
- Maintain expert knowledge of our venues, menus, seasonal offerings, and local area to confidently guide guest decisions.
- Apply reservation policies including guarantees, cancellation terms, and no-show charges appropriately.
- Conduct quality checks to ensure all bookings meet brand standards and guest expectations.
- Coordinate small-scale events such as private lunches, dinners, afternoon teas, and celebrations across our venue.
- Collaborate with Food & Beverage and Front Office teams to ensure smooth handover of Banquet Event Orders and accurate billing in line with credit policies.
- Conduct show rounds, pre-con meetings, and post-event follow-ups when required.
- Proactively identify upselling opportunities to enhance guest experience and drive incremental revenue.
- Build lasting relationships with guests through warm, attentive service that encourages repeat visits.
- A passion for hospitality and delivering exceptional guest service.
- A professional and engaging communication style, especially over the phone and email.
- Strong administrative and organizational skills, with a high level of accuracy.
- Strong proficiency in email handling and inbox management, ensuring timely, clear, and well-organized correspondence.
- Intermediate proficiency in reservation systems and Microsoft Office.
- Preferred Experience & Qualifications:
- Prior experience in a food & beverage or commercial reservations role.
- Tertiary qualifications or equivalent professional training.
- St James Park Tube Station - District & Circle Line - across the road
- Westminster Tube Station - Jubilee Line (4 Mins Walk)
- Victoria Station (8 Mins Walk)
- Waterloo Station (10 Mins Walk)
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