Senior AV Technician

Role:  AV Technician

Contract Type:  Full-time, Permanent

Location:  London, UK

Interview Process: 2 stages (Virtual and Face-to-face)

Hours: Shifts could be: 07:00 – 16:00 or 10:00 – 18:30 – mostly shifts will be 7am – 4pm, but we would need flexibility to cover the later shift

Yorktel-Kinly is a unified global leader in collaboration, systems integration, and managed services. We focus on transforming workspaces, simplifying complexity, and empowering people. Our in-house expertise includes AI-powered room monitoring, 24/7 support, and a unique enterprise service layer, enabling us to operate with even greater agility, efficiency, and precision.

With 27 offices in 11 countries, 1,600 colleagues, 900 specialist accreditations, 40-years' professional experience and 2,500 customers, we are delivering scalable, secure, and sustainable solutions around the world.

With the expansion of one of our key global customers, we now have an opportunity for a proven AV technician, passionate about engineering, to join our highly collaborative team to provide AV technical and break fix support across all meeting rooms and technologies across our client’s campus.

The position involves a high degree of exposure, working sometimes with executive management and managing directors to provide the services below.

Key responsibilities:

• Perform L3 incident management and carry out proactive health checks in accordance with SOP

• Production of and delivery of weekly and monthly reports including faults, fixes and trends

• Provide service continuity support including preparation for a restoration of service from Power Downs, Black Building Exercises and other planned or unplanned Business Continuity Management activities

• Assist with support for video / audio conferencing problems; investigating faults and recommending further actions to rectify

• Ensure all multi-media / presentation rooms are maintained in good working order

• Presentation / multi-media meeting room/event support, including duration support

• Provide AV and VC set-up and technical support across all meeting rooms and VC equipped room

• Assist with training of new starters and freelancer

• Video / audio conference setup and support

Skills and experience:

• An excellent working knowledge of Creston, Cisco, Extron and Lightware

• A good technical understanding of video conference standards and protocols

• A working knowledge of networks

• Proven industry experience in fields relating to AV and VC activity

• Experience of client facing responsibilities in a corporate environment

• High level of customer service

If you are selected for interview, and need any reasonable adjustments made for your interview, please let the Talent Acquisition team know, at the point of scheduling.

If you do require details of the vacancy or the application process in an alternative format, please email [email protected] outlining your requirements.

Equal Opportunities:

Yorktel-Kinly is committed to providing equal opportunities in employment, all qualified applicants will receive consideration for employment without regard to sex, age, gender identity, pregnancy, colour, race, national origin, sexual orientation, disability, religion or any other ‘protected characteristics. We welcome your application.