Temporary Accommodation Officer - JM RQ1601621

What's involved with this role:


Temporary Accommodation Officer

JM RQ1601621 - Greenwich

£19.30 per hour PAYE

35 hours per week

Contract Length: 3 months

Location: Greenwich, London

Our Client is seeking a committed and proactive Temporary Accommodation Officer to join our Housing Services team. You will play a key role in managing temporary accommodation placements, supporting homeless households, and ensuring properties are well-maintained and compliant with tenancy conditions.
This is a highly rewarding role where you will make a real difference to vulnerable residents by offering practical housing support, safeguarding advice, and tenancy management services.

Responsibilities:

Manage temporary accommodation placements, including council, registered providers, private sector leased, and emergency overnight accommodation.

Provide tenancy support and sign-up services for applicants entering temporary housing.

Act as the first point of contact for residents, resolving issues as they arise.

Regularly visit accommodation units within and outside the borough, ensuring properties are maintained and occupied appropriately.

Identify and report repairs, liaising with landlords and Property Services to uphold quality standards.

Offer advice on tenancy conditions, rent payments, utilities, and housing options.

Support vulnerable residents by identifying needs and referring them to appropriate support services.

Ensure compliance with safeguarding procedures (children and adults), escalating concerns appropriately.

Monitor rent collection, arrears management, and benefit claims, liaising with Housing Benefits and other agencies.

Handle tenancy breaches, including nuisance, harassment, and unauthorised occupation.

Prepare legal documentation and represent the Council in court proceedings when required.

Assist residents transitioning into permanent housing, ensuring smooth move-on arrangements.

Maintain accurate records, case notes, and reporting systems.

Participate in emergency standby rotas, responding to urgent housing needs outside of standard hours.

Uphold health and safety regulations, equality, and customer care policies.

Essential Requirement:

Experienced in housing management, homelessness services, or a related field.

Knowledgeable about housing legislation, homelessness law, and tenancy rights.

Able to handle challenging situations with empathy, resilience, and professionalism.

Skilled at building positive relationships with residents, landlords, and partner agencies.

Organised, detail-oriented, and confident in managing competing priorities.

Comfortable working both independently and as part of a team.

Flexible and willing to work occasional evenings or weekends as service demands require.

We will also add your details to our mail out lists. Please note you may receive details of roles outside of your immediate vicinity, as many candidates are able to relocate temporarily for work. Please disregard any such emails that are not of interest and let us know if you would rather not receive such mailouts and/or if you wish us to delete your details and prefer to apply direct to our advertised roles.

If you do not hear from us within three working days, unfortunately your application has not been shortlisted on this occasion. Thank you for your interest in working with us


Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for.






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Job Ref: JM RQ1601621




Anticipated Length of Assignment: Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.

Please do try to resist contacting us with requests for progress updates.

We really do read every CV sent to us. All applications will be acknowledged by a human, not a robot, provided the job remains live and provided your CV meets the “Essential Requirements” listed.

Please note that we do our level best to take down ads as soon as roles have been filled. We are not in the business of harvesting CVs.

Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary.