Customer Service Officer
Summary:
Join our dynamic Customer Services Contact Centre as one of two enthusiastic team members, where you'll be instrumental in supporting residents by managing a high volume of calls daily. This role is crucial in delivering exceptional customer service, efficiently resolving queries, and maintaining professionalism. You'll work in a supportive team environment, adapting to varying shifts and priorities while maintaining a positive attitude.
Responsibilities:
- Deliver excellent customer service to residents.
- Efficiently and professionally resolve customer queries.
- Collaborate with a supportive team in a high-volume contact centre.
- Adapt to varying shifts: 8am–4pm, 9am–5pm, or 10am–6pm.
- Quickly adjust to changing priorities and maintain composure under pressure.
Requirements
- Strong communication and problem-solving skills.
- Ability to stay calm and focused in a busy environment.
- Flexibility to work different shift patterns as needed.
- A genuine desire to help others and provide outstanding service.
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