Customer Service Officer

CRA GROUP RECRUITMENT AND PAYROLL LTD
Haringey, Greater London

Summary:

Join our dynamic Customer Services Contact Centre as one of two enthusiastic team members, where you'll be instrumental in supporting residents by managing a high volume of calls daily. This role is crucial in delivering exceptional customer service, efficiently resolving queries, and maintaining professionalism. You'll work in a supportive team environment, adapting to varying shifts and priorities while maintaining a positive attitude.

Responsibilities:

  • Deliver excellent customer service to residents.
  • Efficiently and professionally resolve customer queries.
  • Collaborate with a supportive team in a high-volume contact centre.
  • Adapt to varying shifts: 8am–4pm, 9am–5pm, or 10am–6pm.
  • Quickly adjust to changing priorities and maintain composure under pressure.

Requirements

  • Strong communication and problem-solving skills.
  • Ability to stay calm and focused in a busy environment.
  • Flexibility to work different shift patterns as needed.
  • A genuine desire to help others and provide outstanding service.
Posted 2025-12-15

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