Revenue Officer

A project to collect unpaid council tax to reduce the councils arrears. Candidates must have council tax debt collection experience, be confident in calling customers to discuss arrears and have the ability to obtain payments and information to maximise collection to achieve targets set. In addition to the debt collection the officer must meet the Revenues Job Description below:

To deliver an efficient, effective revenue (council tax) collections and recovery service through the prompt and accurate processing of information from all sources.

Must have experience of using NEC Revs and Bens back office system and Civica Document Management system. Understanding of council tax legislation

Be responsible for setting accounts, applying reliefs ,discounts and exemptions and also the instigation of recovery procedures where necessary in accordance with council tax rules and regulations.

* Respond to enquiries from taxpayers by telephone, letter, email or in person in the most appropriate manner and within the council’s customer care standards

Assist with the prompt dispatch of demand notices, recovery notices and review letters in accordance with agreed timetables

Update the revenues database in accordance with procedures

Deal with all system generated reports as instructed

Assist the Court taking officer to provide evidence in support of the Council’s cases.

Under the guidance of a Senior Officer assist with the investigation into any suspected fraud cases.

Responsible for the prompt and accurate processing of information from all sources to update the Revenues database.

Check and issue recovery notices in line with set timetables.

Deal with complex complaints/enquiries ? Respond to FOI and Data Subject access requests.

Maintain an understanding of the appeals process and in conjunction with the Senior Officer, assist with the preparation of cases for appeal.

Ensure official complaints from taxpayers or their representatives are replied to in accordance with the corporate standards, to include Councillor and Members enquiries

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