Head Of Building Services

Head Of Building Services

Our recruitment colleagues at Next Chapter Talent are seeking an experienced and strategically minded Building Services Manager to lead the
building engineering and technical services function across a diverse residential and commercial property portfolio.

This senior leadership role is responsible for the strategic oversight, governance and delivery of major works, capital
investment, lifecycle programmes and statutory compliance. You will lead a multidisciplinary Building Services Team
comprising Surveyors, Engineers, Technical Specialists and support staff, acting as the organisations principal
technical authority.

Reporting to the Director of Property, you will work closely with senior leadership and colleagues across Property
Management, Legal, Insurance, Health & Safety and other corporate functions. The role offers an excellent
opportunity to influence asset value, regulatory compliance, capital investment and service quality.

Key Responsibilities

Leadership & Team Management

Provide strategic and operational leadership to the Building Services Team, setting objectives, KPIs and
performance standards.

Drive accountability, professional development, technical excellence, innovation and best practice.

Provide expert technical advice across the wider organisation.

Major Works & Asset Management

Lead the planning, validation and delivery of major works and capital investment programmes.

Develop and maintain 10-year CAPEX and lifecycle plans, prioritising investment, lifecycle costs and risk.

Oversee the scoping, specification, costing, procurement and delivery of major works and refurbishment
projects.

Act as the senior escalation point for complex, high-value projects, including variations, disputes and
stakeholder issues.

Chair Major Works review meetings, monitoring progress, risks, budgets and programme delivery.

Procurement & Commercial Management

Develop and implement procurement and tendering strategies.

Oversee the selection, appointment and performance of contractors, consultants and professional advisers.

Ensure procurement and project delivery comply with governance, statutory requirements and industry best
practice.

Monitor budgets, costs, variations, contractual performance and value for money.

Technical & Statutory Compliance

Provide strategic oversight of statutory compliance programmes, including gas safety (CP12), electrical

testing, water hygiene and asbestos management.

Ensure inspections, certification and compliance documentation are current, effectively managed and
auditable.

Work with Health & Safety colleagues to manage technical risks, particularly within high-risk and high-rise
buildings.

Monitor regulatory and industry developments and advise senior leadership.

Stakeholder & Resident Engagement

Ensure effective communication with residents and stakeholders throughout major works.

Oversee Section 20 consultation processes and ensure statutory requirements are met.

Support Resident Association meetings and explain proposed works clearly and professionally.

Present major projects, technical reports, risks and investment proposals to senior management, committees
and the Company Board.

Work with the Head of Residential Property and Area Offices to ensure effective integration of technical and
property management services.

Legal & Dispute Support

Provide expert technical advice and evidence for legal proceedings, including First-tier Tribunal (FTT) and
court cases.

Prepare technical reports, witness statements and supporting documentation.

Represent the organisation at hearings where required and act as a technical subject matter expert.
Quality & Performance

Monitor internal teams, contractors and consultants against agreed standards, service levels and contractual
obligations.

Drive continuous improvement in project delivery, quality, efficiency and cost control.

Provide technical guidance on construction, maintenance, defects and building-related issues.

Work with Insurance on claims relating to building defects and works.

Ensure residential property management teams maintain appropriate standards in relation to building works.

Emergency Response

Act as an authorised decision-maker for out-of-hours emergency building works.

Provide senior escalation support for urgent building-related issues, ensuring risks are assessed and action
taken promptly.

About You

Essential requirements:

MRICS qualification is required.

Significant experience in building services, building surveying, engineering, property or a related discipline.

Proven experience leading and developing multidisciplinary technical teams.

Strong experience managing major works, refurbishment and capital investment programmes.

Excellent knowledge of building-related statutory compliance, health & safety and regulatory requirements.

Experience of procurement, tendering, contractor management and commercial governance.

Strong financial and commercial awareness, including significant project budgets.

Experience managing complex stakeholders, including residents, contractors, consultants and senior
management.

Excellent written and verbal communication skills, with the ability to present complex technical information
clearly.

Strong judgement, decision-making and problem-solving skills, operating confidently at strategic and
operational levels.

Experience of disputes, legal proceedings or First-tier Tribunal matters would be advantageous.

What Were Looking For

You will be a confident, credible and commercially aware technical leader who can balance technical excellence,
regulatory compliance, asset protection, cost control and customer service.

You will be comfortable taking ownership of complex issues, challenging poor performance, managing competing
priorities and providing clear advice to senior stakeholders. A proactive, solutions-focused approach and the ability to
lead teams and programmes to deliver measurable improvements are essential.

SKILLS

PROFESSIONAL QUALIFICATIONS: MRICS/MCIOB/

SECTION 20/BUILDING SURVEYING/PROPERTY MANAGEMENT/TECHNICAL SERVICES MANAGEMENT

£80,000 - £105,000 per annum

New Addington, Surrey

Permanent, full-time

On-site

Recruitment managed by Zara Benson