Host - Serra

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The Chancery Rosewood, a Rosewood Hotel Group property, is housed in the iconic former U.S. Embassy on Grosvenor Square, reimagined by British architect Sir David Chipperfield. It includes 144 spacious suites designed by Joseph Dirand, alongside a variety of dining and entertainment spaces: providing a stage for progressive ideas, voices and expression.

The Role
At Serra, our refined dining destination, we are seeking a poised and charismatic Host to set the tone for each guest’s experience. As the first point of contact, you will extend a warm and genuine welcome, manage reservations, and coordinate seating with elegance and precision. With an intuitive and polished approach, you will ensure every arrival feels effortless and every departure memorable, embodying the highest standards of Rosewood and Forbes service.

Key responsibilities include:

• Greeting and seating guests with warmth, professionalism, and style.

• Managing reservations and bookings to ensure smooth service flow.

• Anticipating guest needs and accommodating preferences where possible.

• Collaborating with the restaurant team to create a seamless guest journey.

• Representing Serra with confidence, poise, and discretion.

About You

• A natural communicator, confident in building rapport with guests.

• Previous experience in a host or guest-facing role within luxury dining is preferred.

• Strong organisational skills and the ability to remain calm under pressure.

• Professional, polished, and passionate about delivering refined hospitality.

Diversity & Inclusion
At Rosewood, we are committed to equity, inclusion, and belonging. We ensure a fair, transparent hiring process and are dedicated to creating opportunities for all, regardless of background.

About Rosewood
Rosewood Hotel Group is built on relationship hospitality — where genuine connections shape luxury experiences. Across our hotels, we push boundaries, embrace individuality, and create spaces that feel both welcoming and extraordinary.

Benefits

• 12 complimentary room nights across the Rosewood portfolio annually

• Discounts on Food & Beverage

• Flexible benefits scheme

• Give Days – a paid volunteering day each year

• Birthday day off – a paid day of leave for your birthday

• Developmental & social calendars

• Life insurance cover

• Enhanced sick pay policy